Job Information
Hiregy Staffing Customer Service Representative (CSR) in Tampa, Florida
*Position Listed by No Fee Staffing Agency*
*Contract Position*
Must have the following to apply:
- Must have technical skills and seeking a call center career opportunity
- Must be computer proficient and have the ability to navigate dual screens and (9) software systems, typing approximately 40 WPM
- High school diploma or equivalent required
- Background check required
- Bilingual: Spanish/English
Required Screenings:
Background Checks.
Job Description:
- Respond to inbound calls regarding the service needs of policy owners, general agents, producers, field personnel and home office employees, maintaining ownership until completed
- Call time:
- Approximately (6) minutes per call, (11) for FNOL
- Act as primary service contact for customers and agents
- Provide technical guidance, information and procedural advice on a variety of customer service issues, requiring knowledge of products and services
- Respond to telephone, online, and written inquiries
- Process policy level transactions within level of authority
- Conduct research when needed to complete service requests
- Handle all service requests within department service standards
- Must be flexible for other duties as assigned:
- The associate may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required
Hiring Process:
Apply via company website. In order to apply to this position, please click "How to apply for this job" located at the bottom of the job order page, and you will receive the employer contact information. Employer has indicated the means listed are the only means they will accept to apply.
Days and Hours:
Full-Time Contract position.Training 9:00 - 5:30 (about 2 weeks).Schedule to start 11:30 - 8pm. 1st shift available. 40 hours per week. Complete work schedule will be discussed with applicant.
Pay:
$17.50 per hour. Benefits are offered.
An Equal Opportunity Employer.