Shire Jobs

Description We are in search of a Desktop Support Analyst to join our team in Tampa, Florida. This role is centered around providing first-line technical support to internal users through various communication channels. The successful candidate will play a key role in ensuring the daily performance of computer systems, deploying new equipment, and collaborating with out-of-state Help Desk staff. This role offers an exciting opportunity for an individual with a knack for problem-solving and a deep understanding of the tech industry.

Responsibilities:

• Provide first-line technical support to internal users via phone, email, and in person.

• Oversee the daily performance of computer systems to ensure optimal functionality.

• Deploy new and replacement equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.

• Collaborate with out-of-state Help Desk staff to maintain asset tracking records/replacement schedules of desktops, laptops, monitors, and peripherals.

• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

• Provide desktop, server, and network support, including administering and maintaining end user accounts, password resets/unlocks, and email setup and support.

• Utilize skills in Citrix Technologies, Dell Technologies, EO/IR systems, Mac Computers, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deployments, and Deskside Support.

• Monitor and troubleshoot Azure Active Directory issues, ensuring smooth operations and minimal downtime. Requirements • Proficiency in Citrix Technologies is essential for this role

• Demonstrated experience with Dell Technologies required

• Familiarity with EO/IR systems is a must

• Ability to troubleshoot and maintain Mac Computers

• Proficient in Microsoft Office Suite and other Microsoft technologies

• Experience with Active Directory, including Azure Active Directory

• Strong understanding of Computer Hardware and its troubleshooting

• Skill in Configuration Management is necessary

• Ability to handle Deployments effectively

• Experience in Deskside Support is a plus

• Must have the ability to work independently and as part of a team

• Strong communication and interpersonal skills are required

• Ability to manage and prioritize tasks effectively

• Strong problem-solving skills are essential

• Must be able to provide high-quality customer service

• Flexible to work in shifts if needed. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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