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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a Pharmacy Authorization Support Technician to join our team.This role, under general supervision, processes refill authorization and prior authorization requests in a centralized office location for participating Primary Care providers.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment.

If you reside in the Tampa, FL area, you will enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

• Communicates patient requests/concerns to provider or nurse verbally or in writing

• Assists in the coordination of clerical information necessary to provide excellent patient care and outstanding customer service

• Prepares refill and prior authorization requests for review by the provider as directed by department protocols

• Schedules appointments if necessary

• Arranges lab tests if prescribed by provider

• Enters/gathers patient information in the EHR to process refill and prior authorization requests

• Fosters positive interpersonal relationships with fellow employees, providers, and patients

• Documents pertinent information in the EHR

• Communicates with patients verbally or in writing as directed by department protocols

• Communicates with pharmacies and health plans via fax, phone, and electronic portals

• Follows written and oral instructions and completes routine tasks independently

• Completes assigned trainings

• Other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School / GED (or higher)

• Active and unrestricted Pharmacy Technician license in the state of Florida

Preferred Qualifications:

• Pharmacy technician and/or customer service call center experience

• Knowledge of pharmaceutical/medical terms and abbreviations

• Basic level proficiency with computer skills including ability to enter patient data and navigate applications including Allscripts & ECW, Intranet, and Microsoft Office Tools

• Math skills required for usual medication dosage and determination

• Outstanding customer service skills

• Knowledge of medication refill and prior authorization processes

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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