Job Information
Randstad US erp customer support in tarrytown, New York
erp customer support.
tarrytown , new york
posted june 20, 2024
job details
summary
$28 - $31 per hour
temporary
no requirements
category office and administrative support occupations
referenceAB_4557664
job details
We have partnered with a dynamic organization based in Tarrytown, NY that is seeking to add a Customer Service Representative to their team. The schedule for this position is hybrid - Monday and Friday work from home, Tues, Wed and Thurs in the Tarrytown office. We are seeking a candidate with experience handling high volume order management, ERP system (SAP preferred) experience, as well as advanced Excel skills including pivot tables and vlookups. Fun employee culture - great perks - hybrid - early release Fridays - quarterly employee events (Oktoberfest, Casino Night, etc.) - free parking
salary: $28 - $31 per hour
shift: First
work hours: 8:30 AM - 5:30 PM
education: No Degree Required
Responsibilities
Process orders using ERP system and all processes between to invoicing.
Process US orders using SAP via EDI & Manual Entry of email orders.
Order Expediting/Tracking.
Handle email inquiries from Customers (retailers) inquiring about shortages, overages, late shipments etc., as well as directing calls to other depts.
Work closely with the Warehouse on cuts made after the Exception Report has been processed.
Document management/electronic filing.
Customer communication via email, answering their questions or directing their emails to the appropriate people/departments.
Work closely with the sales team regarding questions on orders and items.
Work closely with our Operations Team/Planners to help process problematic items due to out of stocks, discontinued etc.
Skills
Customer support
ERP
SAP
Customer Relations
CUSTOMER ORDERS/SALES
Adapting to Change
Customer Relationship Management
Excel
Qualifications
Years of experience: 3 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
get in touch
we are here to help you with your questions.
CB
christina bratis-bruscia
+1 973 223 3452 (tel:+1 973 223 3452)
christina.bratis-bruscia@randstadusa.com