Shire Jobs

The Policy & Procedure Manager is primarily tasked with developing and maintaining Policies and Procedures for all areas of the Medical Brokerage. Primary Responsibilities: - Provide Day-to-Day direct supervision and support to Brokerage Supervisors, ensuring smooth operation of Call Center operations - Work with Quality Assurance, Compliance, and Program Managers to identify areas requiring new/updated Policies/Procedures - Develop and maintain Policies and Procedures aimed at improving the overall function and efficiency of the Brokerage - Work closely with Brokerage Director to implement systematic enhancements aimed at improving overall efficiency of the Brokerage - Conduct Performance Appraisal process for Brokerage Supervisors - Assume the Director?s role in the event of his/her absence, in full consultation with the Administrator Other Responsibilities: - Provide Support to Quality Assurance, and Compliance Teams as necessary - Assist Brokerage Director as needed with implementation of all initiatives as set forth by the Administrator and/MassHealth/HST - Implement all initiatives as set forth by the Administrator and/or Director - Assist Brokerage Director with projects and reports as requested. Position Requirements: - Microsoft Office Suite, knowledge of all systems used by all departments, including but not limited to Trip Booking Software, Complaint Management System, and Compliance Databases. - Experience in management of staff and education in the fields noted will also be considered.