Job Information
FFF ENTERPRISES INC Office 365 Administrator in Temecula, California
**Position Summary
Under minimal supervision working with the Service Desk team and Network Operations, Office 365 Administrator is responsible for maintaining, upgrading, and managing laptops, desktops and server infrastructure using industry best- practices.
Responsibilities include support, administration, testing, and problem resolution of the companys computer, network and application environment. Assists in the development and maintenance of systems, software applications, and security.
Knowledge of cloud computing, local area networks (LANs), wireless local area networks (WLANs), and virtual private networks (VPNs).
Essential Functions and Duties
Install, maintain, and secure a Microsoft Windows desktop and server Infrastructure, including hardware, software, security, and connectivity.
Maintain the companys virtual environment, including servers and virtual desktops.
Knowledge of Active Directory, Windows 10, Windows 11, Windows Server 2016/2019, and Office 365 Administrator roles is a must. (Exchange, Archiving, Multi-Factor Authentication, Teams, and OneDrive).
Support users in the use of SAAS Solutions (Office365, OKTA, Cisco Email Security, Cato VPN, Fax) Ability to manage Microsoft Intune Device management.
Manage mobile phones and applications using Microsoft Intune Mobile Device Management.
Troubleshooting networking issues and escalating problems to team members.
Monitor hardware to ensure it is properly maintained and provide optimization recommendations.
Ability to create and resolve service request using our IT Service Management application (Salesforce Service Cloud).
Manage asset tracking for all hardware and software.
Maintain and improve Customer Satisfaction with prompt service and excellent communication.
Maintain and document procedures for Service Desk and Network Operations.
Continuously strive to improve processes, service quality to internal and external customers, and employee relations.
Comply with the policies and procedures stated in the Injury and Illness Prevention Program.
Support the Companys Compliance and Safety programs by ensuring compliance with program policies and procedures.
Perform other network and Service Desk related duties as assigned by Supervisor of Service Desk and Manager of Network Operations.
Adheres specifically to all company policies and procedures, Federal and State regulations and laws.
Display dedication to position responsibilities and achieve assigned goals and objectives.
Represent the Company in a professional manner and appearance at all times.
Understand and internalize the Companys purpose, Display loyalty to the Company and its organizational values.
Display