Job Information
TEKsystems Bilingual Customer Service Representative in Tempe, Arizona
Must be English/Spanish bilingual to qualify for this position.
Description:
This is an intake role. The intake team intakes the escalated complaint and directs it to the appropriate research group.
Very customer centric. Great attention to detail and organizational skills. Usually an upset person is saying a lot of information very quickly, this person needs to accurately capture those details while also being empathetic. Should be able to actively listen, will likely be the 5th or 6th person the customer is talking to and they need to be heard out. Able to navigate computer systems. Once they gather this information, they’ll hand it off to the right research team.
Likely 7-12 calls per day.
Additional Skills & Qualifications:
Focus on customer satisfaction supporting a company’s product
Successful agents have positivity, are engaged with the process and the customer. Needs to be able to succeed in a fast paced environment. Needs to be able to flex between handling a phone case and a written case. Needs to understand how to work in an office environment. Strong work ethic, need to be punctual and dependable.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.