Job Information
Amazon Transportation Specialist, Relay Operations Center in Tepotzotlán, Mexico
Description
Amazon Transportation Service is looking for a Transportation Specialist, Relay Operation Center (ROC), to support global and domestic line hauls. In this role, you will be responsible for the overall performance and operation of Inbound and Outbound line-hauls. A Network Operation Specialist facilitates the flow of information between different stakeholders: Fulfillment centers, Carriers, Sort Centers and Delivery Stations.
ROC resolves any potential issues that impact customer experience and delivery performance. A Transportation Specialist provides timely resolution to the problem at hand by researching and querying internal tools, by taking real-time decisions and having effective communication with the stakeholders.
An ideal candidate should be able to understand the issue and be able to drive Customer Experience without compromising on time and costs. The candidate should have the basic understanding of logistics and should be able to communicate clearly in the verbal and written form. In this role, you are able to recommend process improvements and have the passion for driving them to conclusion.
Key job responsibilities
Proactively monitor Line Haul activity to identify, address, and prevent potential issues
Develop and execute effective service recovery plans as necessary
Identify and eliminate root causes of defects to drive efficiency in Amazon’s Line haul operations
Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met
Support continuous improvement initiatives to help improve process efficiency and quality
Live tracking of trailers and resolving issues or arranging alternatives in case of any incident
Provide feedback to the Scheduling and Line Haul Management team on operational observations to support improved processes and planning adjustments/considerations as needed
Work in a dynamic environment with an ability to empathize with and prioritize customer needs
Demonstrate ownership to resolve challenging customer issues, escalating when necessary
Manage the weekly creation of the domestic carrier’s schedules and modify it if needed
Basic Qualifications
High School Diploma or Bachelor Degree in progress in Business Administration, Logistics Management, Industrial Engineering, Operations Management, Supply Chain Management or related field
1+ years of experience developing scorecards and managing partners through corrective action implementation
Entry level knowledge of MS Excel based tools; familiarity with Excel spreadsheets and ability to navigate and interpret data
Preferred Qualifications
Completed Bachelor’s Degree in Business Administration, Logistics Management, Industrial Engineering, Operations Management, Supply Chain Management
Experience communicating to various audiences both internal and external
Excellent written and oral communication skills, including an ability to communicate across business areas in both English and Spanish
Working knowledge and expertise with SQL
Working knowledge of Electronic Data Interchange (EDI) documents and functionality
Ability to balance and organize competing priorities in an ambiguous environment
Experience in the retail industry