Job Information
Dow Senior Claim Specialist in Terneuzen, Netherlands
Senior Claim Specialist
At a glance
Position:Senior Claim Specialist
Primary Location:Terneuzen (NLD), Netherlands
Schedule:Full time
Date Posted:06/18/2024
Job Number:R2052277
Position Type:Regular
At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About you and this role
Within our Claims Department EMEAI we have an interesting opportunity for aSeniorClaim SpecialistinTerneuzen, The Netherlands.
As a claims specialist, you will work on high value and/or legally complex claims for all modes of transport and all Dow businesses and you will handle the claim throughout the entire claim process and work with internal and external stakeholders in order to either minimize the loss incurred or maximize the restitution awarded to Dow in case of non-compliance in service by a third-party logistics provider.
We are looking for someone with alegal backgroundand/or relevant work experience, who is highly motivated and who has the drive and ability to perform exceptionally well and wants to develop him or herself. A multitasker, who can prioritize his or her workload while maintaining attention for detail. An independent thinker, who is self-confident and professional and who does not get worked up by conflicts and criticism, but at the same time is a team player. Someone with great analytical skills, tact and diplomacy. We offer a team environment where professionalism and good humor are appreciated. We are supportive of internal training, employee development, diversity and inclusion as well as work flexibility
The Claims Department is part of the function of Dow Logistics. Logistics is responsible for the coordination of logistic services, such as road and marine transports and the storage of Dow products. It makes sure that Dow products are delivered on time throughout EMEAI. Several modes working within Logistics focus on areas like logistic coordination, including carriers and storage facilities. Damage and loss to cargo can happen throughout our organization’s supply chain; from defective packaging at a manufacturing plant to sloppy loading and unloading, crush damage from other cargo, theft, misrouting, mislabeling and so on. The cost of damaged or lost cargo can be enormous and can represent a significant impact on profits and this is where the Claims Department steps in.
Responsibilities
Process high value or legally complex claims and determine correct course of action
Evaluate validity of claims from legal perspective
Determine preliminary probable cause of damage ascertained and take appropriate related actions
Provide as a team required claims support through 24/7 on-call service (rotational) independently taking actions to protect the interests of Dow
Communicate with internal/external stakeholders in a proper and correct manner
Escalate legally complex or unusually high value claims to appropriate functions
Join external surveys and defend the business to safeguard their interests verbally as well as in writing.
Be responsible for claim data input and reconciliation for accounting purposes
Indicative Activities
Handle all claims received through functional mailbox
Prepare detailed claims reports
Claim handling through to closure of the case
Be responsible for claim settling together with business representatives and maximizing value to Dow
Cooperate with and support DOW legal department
Look up information in SAP
Update claim data base accordingly
Provide support in the coordination of shipment returns, disposal or off grade sell of material for high value or legally complex claims
Train and educate internal stakeholders as applicable on the claim process
Provide claim communications for informational purposes to plant personnel, customer account representatives, businesses and functional Mailbox
24/7 on call service for Bulk Marine related claims
Qualifications
Master's degree in Law or a Bachelor's degree in Law with relevant work experience in the field
Fluency in English (overall)
Strong analytical skills
Works independently, is self-motivated and accountable
Ability to work towards tight deadlines
Excellent planning & organization skills
Ability to multi-task and prioritize projects/workload as appropriate
Travel approximately 5 – 10%
Preferred Skills
- Knowledge of transport law is an asset
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it.
Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.
Become a Dow shareholder through various employee stock programs.
Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
Global Paid Time Off (PTO) policies:
Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
Paid time off to care for family members who are sick or injured.
Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
Join our team, we can make a difference together.
About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visitingwww.dow.com.
As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available onwww.dow.com.