Job Information
Kuehne+Nagel Air Logistics Operational Care Specialist in Timisoara, Romania
Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company.
Your Role
Specifically, the Operational Care Specialist will be part of a team (Operational Care Centers) responsible for coordinating transport activities by: executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.). All of these activities are to be performed in compliance with rules and regulations governing air transport and associated national protocols and executed via KN operational systems.
Your Responsibilities
Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo.
To review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export/import compliance and rate and routing information.
To immediately report problems, operational disputes or discrepancies to supervisors, managers, divisional managers
To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered.
To initiate and resolve any rate or performance discrepancies.
To work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations. (Detailed task provided at end of document)
Manage and Perform All Tasks Reliably, Accurately and On-Time According to Defined Operational Care Standards and KPI’s.
Drive Accurate Status and Real-Time Visibility in AirLOG.
Negotiate and maintain vendors and support OCC manager to ensure their tariffs are uploaded into AirLOG.
Collaborate with the Customer Care Location to ensure we deliver on our customer service commitments.
Direct communicationwith customers on operational topics
Collaborate with the Revenue Care Centre to ensure all costs and exceptions are noted in real time to enable accurate invoicing and maximize GP.
Your Skills and Experiences
Bachelor Degree in Economics, Import/ Export, Logistics, or related fields
Having 1-2 years working experience (experience in Freight Forwarders or Air Logistics would be a plus)
Analytical & Organizing Skills
Teamwork
Time Management and ability to meet deadlines
Problem Solving
English language- medium level
Proactiveness
Driving license would be a plus
The ideal candidate must have a "can do" and service related mentality, and show an ability to communicate and coordinate with colleagues, suppliers and partners.
A high level of attention to details is a must, coupled with communication and organizational skills. Candidates must demonstrate a high degree of flexibility and ability to work under pressure.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.