Job Information
RELX INC Account Manager in Tokyo, Japan
Do you enjoy the idea of selling solutions in financial compliance and anti-fraud?Are you interested in working for a global business?About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our, Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.co.jp/
About our Team
Are you looking to join an industry-leading sales organization? Our sales team is dedicated to partnering with organizations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk. You will be joining a high-performance sales team in a business enjoying significant growth, a Global FTSE 100 and well renowned in the market.
About the Role
The Account Manager will play a crucial role in supporting the sales team for business success by managing administrative tasks, providing customer service, and assisting with sales strategies. Responsibilities include supporting sales to ensure customer satisfaction.
Responsibilities
Providing exceptional customer service by responding to customer inquiries, providing product information, and resolving issues.
Coordinating with other departments to ensure timely delivery of products and services to customers.
Assisting the sales team to improve customer satisfaction, this will include issue resolution, billing, invoicing, order processing, legal coordination and contract implementation.
Onboarding and executing on sales closes and navigate any roadblocks.
Developing and maintaining relationships with the sales team , key customers and stakeholders
Identifying opportunities for process improvements within the sales team and implementing best practices.
Providing support for onboarding and all steps of the sale.
Requirements
Be able to demonstrate a comprehensive understanding of sales processes and procedures.
Have experience working with CRM systems and other sales tools.
Be able to work independently and prioritize tasks effectively.
Have excellent communication and interpersonal skills.
Be able to analyze data and generate reports using Microsoft Excel or similar software.
Be detail-oriented and able to manage multiple projects simultaneously.
Have a dedicated customer service focus and a determination to achieve outstanding outcomes.
Learn more about the LexisNexis Risk team and how we work here (https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000)
RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.