Proofpoint Product Support Engineer - Japan in Tokyo, Japan
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Proofpoint is looking for a Support Engineer in our Japan office. This is a key role that will play a vital part to our company success as we continue to grow.
This is a great opportunity for you to get into a stable and high growth company. We are looking for someone who is willing and always ready to roll their sleeves up, dive in headfirst and make a major impact. If you’re passionate about the security industry and wanting to make a difference in the world, this could be the job for you!
Your day to day
Support level 1 to 3
Handle inquiries via emails, the support portal or via phone
Work the following hours for this role are 10:00 AM to 6:00 PM EST (Need the ability to work from home when necessary)
Assist Japan SE with presale questions
What you bring
At least 3 years of experience in the IT world: Performing support tasks, Working in IT, Working as system administrator
Working knowledge of Microsoft-based operating systems (Windows XP to present, Windows Server 2003 to present) – installation, troubleshooting, configuration, administration, installing and maintaining software and applications
Working knowledge of all current versions of Microsoft IIS – installation, configuration, administration, troubleshooting
Working knowledge of SQL Server (2012, 2016, 2019) – SQL Admin tasks, running queries
Working knowledge of Active Directory
Working knowledge of Networking - TCP\IP, subnetting, firewall administration, routing, troubleshooting
Working knowledge in Internet protocols (HTTP, SMTP, etc.)
Working knowledge of remote software installations and automation
Working knowledge in storage systems
Experience and ability to troubleshoot IT-related issues
Working knowledge of Linux-based operating systems – advantage
Working knowledge of Mac operating systems – advantage
Knowledge in writing scripts and PowerShell – advantage
Good verbal and writing skills
Knowledge in writing official documentation/solutions - advantage
Microsoft certified (MCSA, MCSE, MCITP) – advantage
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:
Build and enhance our proven security platform
Blend innovation and speed in a constantly evolving cloud architecture
Analyze new threats and offer deep insight through data-driven intel
Collaborate with customers to help solve their toughest security challenges
We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.