Job Information
Amazon Sr. Marketing Manager, Customer Engagement in Tokyo, Japan
Description
At Amazon, our core customer promise is delivering millions of items at unparalleled speed. The Amazon Delivery Experience team is dedicated to creating seamless, end-to-end customer journeys—from the moment a customer clicks 'order' until their items are in hand.
We are seeking a strategic Senior Marketing Manager to lead our delivery experience initiatives in Japan, leveraging cutting-edge engineering and operational capabilities to deepen customer engagement with Amazon shopping.
In this role, you will be at the forefront of integrating advanced engineering solutions into our marketing strategies. Your role will involve crafting and executing product marketing plans that highlight the benefits of our innovative delivery technologies and drive deeper customer engagement. You will collaborate closely with engineering, product, and operations teams to showcase how our advanced delivery capabilities enhance the shopping experience in Japan.
Product Marketing Strategy: Develop and implement comprehensive product marketing strategies to promote Amazon’s advanced delivery experience. Highlight key features and innovations that enhance the delivery experience and resonate with Japanese consumers.
Campaign Development: Create and execute targeted marketing campaigns that effectively communicate the value of our delivery experience. Leverage various channels and formats to reach and engage customers.
Performance Optimization: Monitor and analyze the effectiveness of campaigns. Employ data-driven insights to refine strategies, optimize campaign performance, and demonstrate the impact of our delivery technologies on customer satisfaction and engagement
Cross-Functional Collaboration: Work closely with product, operations, and technology teams to ensure alignment and successful implementation of delivery-related projects.
The Ideal Candidate:
Strategic Thinker: Ability to develop and implement strategic marketing plans that address complex challenges and leverage innovative solutions.
Collaborative Leader: Strong track record of working effectively with cross-functional teams, including product, engineering, and operations, to achieve business objectives.
Analytical Skills: Proficiency in utilizing data and performance metrics to drive decisions and optimize marketing efforts.
Adaptability: Comfortable navigating and addressing complex challenges. Demonstrates agility in rapid testing and iteration to find effective solutions.
Communication: Fluency in both Japanese and English.
Basic Qualifications
6+ years of professional non-internship marketing experience
Experience using data and metrics to drive improvements
Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
Experience building, executing and scaling cross-functional marketing programs
Experience leading go-to-market for consumer software or hardware product launches
Business level English and Japanese language skills
Preferred Qualifications
Experience using any of SQL or other analytical tools for conducting data analysis
Experience with customer segmentation, profiling, and targeting