Job Information
ThermoFisher Scientific Team Leader, Customer Service in Tokyo, Japan
Job Description
Responsibilities:
Prioritize customer satisfaction and deliver outstanding customer service to improve the overall customer experience
Cultivate a customer-centric culture through mentoring team members
Collaborate with team members and managers to exceed customer expectations, drive business operations, and continuously improve processes
Act as a liaison between different departments to ensure a smooth order-to-delivery process
Maintain close communication with related departments such as sales and marketing to support business growth
Handle important metrics and commitments of the department and lead the team to achieve them
Provide detailed support and mentoring to ensure team success
Promote a culture of improvement throughout the team by supporting their improvement activities
Collaborate with other departments to address complex issues and drive improvement
Use data-driven approaches to solve problems and make informed decisions
Identify and visualize processes and areas with variations to improve efficiency and standardize them
Promote the documentation and visualization of customer service and related processes
Requirements:
Bachelor's or Master's degree or equivalent work experience
At least 1-2 years of experience leading a team and mentoring subordinates
Minimum 5 years of experience in supply chain other functions such as project management, order management, or systematic business improvement such as Six Sigma
Experience working across multiple departments or managing projects
Strong communication skills to effectively collaborate with a diverse range of individuals
Strong leadership abilities and commitment to fulfilling commitments
Ability to think from multiple perspectives and find effective solutions to challenges
Highly diligent, organized, and analytical with strong problem-solving skills
Proficiency in Microsoft Excel, Word, and PowerPoint
Experience working with SAP is a plus
General knowledge of accounting and finance
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.