Job Information
Oracle Technical Account Manager（TAM） in TOKYO, Japan
Job Description
A Technical Account Manager will be working in a team that provides managed services, as well as collaborative support services with customers, to large clients using our products on-premises or in the cloud. These services include remote monitoring, incident response, partial system operation outsourcing, and other types of support.
[Job Overview]
- General support for IT operation services:
Handling technical inquiries from assigned clients
Escalating issues to internal, development, or product support (in Japanese/English)
- Account planning and sales support:
- Leading and supporting discussions and proposals to ensure continuous use of Oracle's products and services.
Career Level - IC3
Responsibilities
Role & Responsibility
In providing monitoring services and operational outsourcing for mission-critical systems, you will take the lead in resolving operational issues and compile the technical information necessary for stable operations, making proposals and managing services for customers. You will also be responsible for maintaining service contracts and creating opportunities for new proposals to assigned clients. These tasks will be carried out in collaboration with customers and stakeholders, including global internal members (operations technicians, product support/development engineers, product managers, and sales representatives). You will maintain smooth communication with customers, enhance satisfaction with the services provided, and contribute to the organization's business.
Must Requirement
Over 3 years of IT operations experience in open systems.
Experience handling assigned customers as an account manager.
Work experience in a global organization.
At least 2 years of experience in one of the following areas:
Experience in operations/support of Oracle hardware products (Exadata/ODA/Oracle Server)
Experience in operations/support of Oracle middleware products (DB/RAC/OEM/ASM)
Experience in network product setup/operations support (VPN/WAN, etc.)
Experience in setup/operations support for cloud products (AWS/Azure/Oracle Cloud, etc.)
Experience in setup/operations support for operations management tools (JP1/System Worker, etc.)
Experience in setup/operations support for virtualization tools (VMware/Oracle VM, etc.)
Want Requirement
Experience and knowledge in project management (PMP or equivalent certification).
ITIL-based system operations experience in network (NW), cloud services, and system infrastructure (virtualization, OS, middleware, etc.).
Experience in building and operating Oracle products (RDBMS, FMW, and other applications).
Certified by a cloud vendor.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer