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JOB REQUIREMENTS: Position Title: Customer Service Representative Reference Number: 10874BR Description: Job description and requirements Customer Service Representative Create value at TC Transcontinental At TC Transcontinental, we\'ve got it made, and that\'s because of the expertise of our team. The Customer Service Representative (CSR) will continuously build customer relations through prompt and efficient service, exercising judgment necessary to maximize customer satisfaction. Additionally, to be a liaison between customers, sales personnel, marketing, pricing and plant personnel regarding processing, follow-up and expediting of all orders from initial placement to actual delivery. We have been driving innovation since 1976. With over 8,000 employees and 41 production sites, TC Transcontinental is a leader in the packaging and printing industry, as well as the top French-language educational publishing group in North America. It is a company that takes care of its teams and where employees support each other. At TC Transcontinental, we lead the industry by cultivating a sense of belonging for all. When benefits really help you live better. Group Insurance (including health, life, disability, dental, and travel insurance) Paid maternity/paternity leave and educational reimbursement When your actions lead to success. Expedition of orders through the manufacturing process from order entry to shipment of finished goods; includes but is not limited to issuing pull-ups, change orders, deviation requests, inventories, invoices, deductions, and bill-not-shipped authorizations Analyze customer requirements to assist sales and manufacturing in developing and maintaining customer-specific inventory management programs; which may involve developing and maintaining customer-specific reports. Assist sales with customer training and orientation, and as deemed appropriate, join customer visits Performs accurate order/release entry, schedules shipments Initiate and document customer complaints, prepare paperwork for processing returned goods and communicate return procedure to the customer, follow up with plant and customer to ensure material is credited, reworked, and re-shipped. When your expertise drives us. Minimum of 2 years of customer service experience in flexible packaging, printing, or other manufacturing High School, some college preferred, OR equivalent company job-specific work experience Customer Focus dedicated to meeting and exceeding the expectations and requirements of internal and external customers. Interpersonal Savvy Relates well to people throughout the organization, builds appropriate rapport, and builds constructive and effective relationships When our contribution invents the future. A pillar in its various sectors of activity, TC Transcontinental inspires by its desire to create a responsible and united world. Its actions, particularly its commitment to the use of plastic, contribute to the protection of resources and the design of innovative products. Send us your application. Create something with TC Transcontinental. WeveGotItMade.com #LI-MS1 Full/Part Time: Full-time Job Status:Regular PI241031412 ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.click2apply.net/rJXKBjc7EYjK2CzWmFzDQY