Job Information
IMA Life North America Customer Service Technician in Tonawanda, New York
Tonawanda. IMA Life North America. Customer Service Technician. $51,860 - $64,830/year
WHY WE STAND OUT AGAINST THE REST
IMA Life offers a truly unparalleled employee experience. Our industry-leading healthcare options, affordable dental and vision plans, and employer-paid life and disability insurance prioritize you and your family's well-being. Confidently invest in your future with our generous 401K plan, featuring competitive employer matching and profit-sharing. Embrace work-life balance with flexible time off, including paid holidays, and a unique buy/sell program allowing you to purchase or sell additional vacation days to suit your needs. We even offer a Profit-Sharing program that is available to employees after their first full year. Choose IMA Life for a rewarding career that stands out from the competition!
PRIMARY POSITION RESPONSIBILITIES:
Provide a level of service and support that differentiates IMA Life from the competition. To undertake equipment commissioning, maintenance, troubleshooting and service tasks in support of IMA Life and third-party equipment in a variety of applications at customer sites. To provide a level of customer service excellence by closely working with customers (and other IMA Life departments). To assist with a program of continuous improvement relating to customer satisfaction. Product Range: filling, loading and freeze-drying equipment and associated equipment and services, for the pharmaceutical industry. To work to IMA Life and legislative standards to ensure the safety of themselves and all others, ensuring the security of process, equipment, and environment. Manage support personnel from any IMA Life site and sub-contractors.
KNOWLEDGE, SKILLS AND EXPERIENCE: 1. Technical Certificate in electro/mechanical/process discipline or a minimum of 5 years direct experience in a service environment for capital equipment. 2. Understanding PLC/PC skills to enable equipment and service management systems to be scheduled, integrated, and updated, and to produce concise reports. 3. Active Drivers License. 4. Employees need be able to lift 50 lbs (20 Kg). Will also be required to wear various industrial PPE including clean room suits. 5. Self-motivated, ability to manage own time effectively and interface positively with the customer. 6. Strong analytical and problem-solving skills. 7. Ability to adapt to and work effectively / safely within a variety of situations, and with various individuals or groups. 8. Good interpersonal and communication skills (English- written and verbal).
SPECIAL CONSIDERATIONS:
- Overtime required.
- Domestic and international travel requirements.
Don't miss out on this exciting opportunity to further develop your skills and work on innovative projects in a fast-paced environment!
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Follow link to apply through Indeed.com: https://www.indeed.com/jobs?q=IMA+Life&l=Niagara+County%2C+NY&vjk=8609293080e996fc&advn=32171258494686