Shire Demand Planning Manager in Toronto, Canada

This position reports to the Head of 3PL - N. American Supply Chain, is responsible to manage end-to-end Supply Chain processes for the distribution of Shire products to Canadian commercial markets (over $500M in Gross Sales), in alignment with demand planning, commercial and the country head and according with Global SC guidance.

More specifically, this position is responsible to:

• Manage Canadian commercial Supply Chain, identifying and maintain sustainable processes to ensure timely delivery and no interruption of high value biopharmaceutical cold chain/temperature controlled supply to the cluster customers from all logistics aspects: Import, transportation, inventory and Warehouse/Distribution, to include long and short range planning activities.

• Ensure flawless execution of customer distribution by working closely with several internal and external partners and key stakeholders to include: customer operations, supply chain planning, commercial operations, launch management, quality, regulatory compliance, as well as 3PL (3rd Party Logistics) partners.

• Implement compliant distribution solutions and control end-to-end logistics processes for the distribution of products to the commercial market in a complex and high-regulated environment (GMP, cold-chain and etc.).

Importance 1 – 50% of time

The incumbent leads and/or collaborates on the logistics aspects of: End-to-end logistics distribution processes, plan and direct daily and weekly activities of the distribution, support line extensions, product launches and drive flawless execution across cross-functional team, and outside service providers, within overall project timeline or customer.

Manage relationship with commercial team and key stakeholders in order to understand business strategy to align with supply chain capabilities and impact the value proposition of the company, growth business and improve customer experience.

Importance 2 – 30% of time

The incumbent manage local partnership with Third-Party Logistics and Transportation providers.

Importance 3 – 20% of time

The incumbent lead any audit activities within any partners and be responsible for no defect findings. Communicate, Manage and Correct all type of Deviations and instantaneously update the business process to prevent from reoccurrence;

Responsible for coaching, directing, and guiding analysts, supervisors or coordinators staff. Manage projects and teams to achieve operational excellence, continuous improvement, or savings Perform other Duties as assigned.

Education & Experience Requirements


  • BS/4-year college degree a must preferably in materials management, logistics, business or a related discipline.

  • Master Degree / MBA in Supply Chain or Logistics a plus and good knowledge and understanding of all aspects of SC, local regulations, budgeting, people management and project management.

  • Academic, extracurricular and minimum 8-10 year work experience in relevant industry areas such as Bioscience, Pharmaceutical and FMCG or highly regulated and compliance industry, cold chain/temperature controlled products.

  • Drives results through team leadership and self.

  • Complete, in-depth understanding of all aspects of the pharmaceutical business and cold chain Logistics / Supply chain strategies including total delivered cost, profitability, and service levels.

  • Strong communication skills (with staff, colleagues, suppliers, and senior management) both written, oral and presentations.

  • Strong demonstration of use of critical thinking and problem solving skills to address, correct, and prevent issues or make best decisions.

  • Embraces change, challenges status quo and makes recommendations for improvements to products and processes. Creates tools that help simplify job tasks and shares or implements these with others.

  • Strong ability to work in ambiguity and simplify the complex into operational processes with sustainable results.

  • Experienced with multiple PM tools and processes, and has the ability to manage critical situations;

  • Able to work in fast-moving environment; work well under pressure (different tasks at the same time).Critical thinking and problem solving.

  • Oriented to Results.

  • Customer focus; Communication and teamwork.

  • Creative and innovative thinking.

  • Fluency in English


  • Experience working with multiple sites/locations.

  • Experience interfacing with regulatory bodies and working on regulatory submissions.

  • Knowledge of GMP manufacturing and end to end supply chain is a must, as well as detailed knowledge in global logistics (transportation, warehouse, distribution).

  • Fluency in French a plus

Key Skills and Competencies

  • Living our leadership behaviors is a basic expectation for all Shire employees. Shire expects all employees to embody the following:

Leadership Behaviors

  • Be Positive

  • Be Accountable

  • Be Results Oriented

  • Be An Excellent Manager of Self and Others

DNA Leadership Capabilities:

  • Accountability and Ownership.

  • Delivering Excellence.

  • Building Authentic Relationships.

  • Global and Cross-Boundary Communications.

  • Embracing Change.

  • Judgment and Decision Making.

  • Energy & Drive.

Other skills:

  • Time management and prioritization.

  • Critical thinking/ evaluation of process problems.

  • Strong work ethic.

  • Ability to deal with challenges and to develop and maintain good relationships with third parties.

  • Coordinator / Completer / Finisher.

Complexity and Problem Solving

  • Dealing with the complexities of supply across international boundaries.

  • Ability to understand regulation and work effectively within the framework to deliver product supply.

  • Providing smooth and effective management of the importation of cold chain products into the country.

  • Meeting the combined & sometimes conflicting requirements of GMP/GDP with those of temperature controlled regulations.

  • Impact of schedule changes to commercial supply.

  • Ability to make decisions quickly, effectively and independently, balanced with the need to communicate with Quality and other management and assure endorsement and consensus, as applicable.

Internal and External Contacts


  • Global Quality Assurance.

  • Supply Chain: Import/Export, Customer Service, WH&D.

  • Finance (OTC cycle).

  • Regulatory Affairs.

  • Business Intelligence.

  • Local office management.

  • Commercial.


  • 3PL warehouse and transportation.

  • Import Broker.

  • Contract Laboratories.

  • Customers and Distributors.

  • Suppliers/Vendors.

Other Requirements

  • Ability to travel approx. 10% (Domestic and International travel to Shire Affiliates).

Notice to Employment / Recruitment Agents:

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire’s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We strive to develop best-in-class products, many of which are available in more than 100 countries, across core therapeutic areas including Hematology, Immunology, Neuroscience, Ophthalmics, Lysosomal Storage Disorders, Gastrointestinal/Internal Medicine/Endocrine and Hereditary Angioedema; and a growing franchise in Oncology.

Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.