Shire Patient Services Manager in Toronto, Canada
The Manager of Patient Services (MPS) will report to the Head of Patient Services Canada.
Key responsibilities will include identifying, implementing and managing patient services and programs across all relevant Rare Disease brands in Canada and undertakes continuous improvement measures.
The purpose of this role is to represent, support and align patient services associated with the Shire Rare Disease brands as well as, working with the cross functional partners both internally and externally to provide supportive patient services.
The Patient Support Manager is responsible for understanding the needs of the patients and Health Care Professionals within the Canadian Healthcare environment.
The successful candidate collaborates with sales, regulatory, medical and other functional leaders to ensure that services and services strategies are translated in customer and patient level action plans.
Job Function and Description
Development of Strategic initiatives for Patient Supportive Services
Support New Initiatives/New Product Launches
Works with brand teams and Head of Patient Services to identify new patient and customer service requirements and initiatives
Be a conduit for information between brands and Patient Support Programs (PSP)
Provide assistance to the Shire cross functional team with any PSP questions or identified gaps
Ensure and provide regular updates to all cross functional team members
Ongoing Support for current Patient Support Programs
Track KPIs associated with patient support programs/services and ensure feedback mechanism in place with regular reviews
Continuous program process and efficiencies
Perform PSP training for key stakeholders
Ensure alignment between Shire and external partners
Collaborate closely with sales and key customers to implement strategic services supporting the Rare Disease portfolios
Along with patient services team, develop relationships with leading nurses and physicians in relevant therapeutic areas
Provides regular updates to HPS and brand teams
identifies any issues and works with the brand to develop a plan of action
Liaises with the Shire cross functional team to manage any program contracts
Design patient support program materials
Education and Experience Requirements
Bachelor’s degree in Business or Scientific education (Biology or Chemistry or Nursing)
Minimum of 3 years working in Patient Services or Pharmaceuticals
Must have understanding of Canadian Reimbursement/Payor landscape
Issues management experience important
Key Skills, Abilities, and Competencies
Strong business acumen
Strategic thinker, tactical driver and implementer
Dynamic team player with excellent organizational, interpersonal, influencing, presentation skills
Strong listening and verbal skills – a good ambassador for Shire
Exhibits knowledge and awareness of the Canadian Health Care environment including the reimbursement landscape
Able to work independently and under pressure with conflicting priorities and tight deadlines, while maintaining a positive, helpful attitude
Creative and innovative
Self-motivated, performance driven
Other Job Requirements
Based in downtown Toronto Ontario
20% travel, primarily in Canada
Required fluency in English; French (highly beneficial)
Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We strive to develop best-in-class products, many of which are available in more than 100 countries, across core therapeutic areas including Hematology, Immunology, Neuroscience, Ophthalmics, Lysosomal Storage Disorders, Gastrointestinal/Internal Medicine/Endocrine and Hereditary Angioedema; and a growing franchise in Oncology.
Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.