Scotiabank Bilingual (Spanish) IIA Administrative Associate - 6 Month Contract, Toronto, ON in Toronto , Ontario
Bilingual (Spanish) IIA Administrative Associate - 6 Month Contract, Toronto, ON
Requisition ID: 92234
Join the Global Community of Scotiabankers to help customers become financially better off.
A Best Workplace
Scotiabank is a premier financial institution and Canada’s most international bank recognized as a Best Workplace®, in Canada, Mexico, El Salvador, Costa Rica, Puerto Rico, Dominican Republic, Panama, Peru, and Latin America by the Great Place to Work® Institute.
A multinational winning team
Scotiabank is Canada’s international bank and a leading financial services provider in North America, Latin America, the Caribbean and Central America, and parts of Asia. We are dedicated to helping our 21 million customers become better off through a broad range of advice, products and services, including personal and commercial banking, wealth management, corporate and investment banking.
Corporate Social Responsibility
Scotiabank helps to build bright futures worldwide through ethical banking practices, environmental awareness and a commitment to communities.
ScotiaMcLeod is part of the Global Wealth Management (GWM) division of Scotiabank and a division of Scotia Capital Inc. ScotiaMcLeod offers full-service advice and a full spectrum of investment products and services through 750 advisors to over 150,000 households across Canada.
ScotiaMcLeod has earned a reputation for integrity based on our standards of excellence, quality service and a commitment to doing what's right for our clients.
At ScotiaMcLeod, we pride ourselves on the strong team we have developed to support the Wealth Advisors. In addition to traditional administrative support, we also have a number of licensed roles to assist the advisors with their clients, with their individual marketing, and with the growth and development of their businesses. ScotiaMcLeod provides both internal training as well as financial assistance for external courses to support and encourage career path progression for our employees.
As part of Scotiabank, you will see the many benefits of working for an employer of choice - one that reflects the community and one that attracts and retains talent from diverse backgrounds. We encourage open communication, recognize and reward performance, and provide opportunity for growth. Here you will find a workplace enriched with strong relationships, teamwork, contagious enthusiasm and a "can-do" attitude.
Purpose of Job:
The Administrative Associate’s primary focus is to assist an Advisor in the day to day trading and the administration of their business. The Administrative Associate may support more than one Advisor who may have different types of business.
- Ensure a high level of client service by:
Supporting advisor in the regular review of clients portfolios to identify client needs for Team of Experts services
Reviewing the portfolio to ensure it meets the current or updated risk profile and aligns withapplicable investment program
Gathering research & product information from internal and external sources
Entering client trades as directed by client or Advisor
Remaining up to date with all the regulatory rules and trading activities as it relates to client accounts
- Ensure effective client administration by:
Following up with clients on missing documentation required as per the industry regulatory requirements
Maintaining client files and information of the appropriate systems
Checking daily trades and all system entries in accounts for timelines and accuracy
Responding to client inquiries in a timely, responsive manner
Resolving issues and effecting client transactions expeditiously and accurately, escalating issues to Advisor when appropriate
Issuing instructions for client withdrawals, deposits, swaps and transfers according to client or Advisor instructions
Ensuring all client interaction is accurately documented
Understanding the required documentation for all client account types
- Provide marketing assistance to the Advisor by:
Identifying opportunities to gather additional assets and/or increase revenue within the existing client base (i.e. referrals, consolidation of assets, insurance, etc…)
Developing, distributing and maintaining marketing materials
Organizing client events, including lunch & learns, seminars, client appreciation
Maintaining or co-ordinating electronic marketing
Managing the approval process for all marketing and mass communication
- Supporting the growth of the Advisor by:
Reviewing and reducing all restricted accounts
Managing the Bank referral process
Assisting in idea generation
Reviewing the daily commission reports and follow up on unpaid commissions
Tracking the Growth Bonus payments and follow up
Preparing, analyzing, and presenting reports and recommendations, financial plans/concepts,
insurance, annual trading summary etc. to the Advisor for review
Providing recommendations for improvement to business processes, additional value to clients, and utilization of our Team of Experts
- Contribute to the effective functioning of the branch team by:
Building effective working relationships across the team and with various business line and
corporate function contacts
Maintaining a high level of customer service
Facilitating a culture of open and honest communication
Actively participating and contributing to touch bases and team meetings
Encouraging the generation of new ideas and approaches
Actively sharing knowledge and experience to enhance the development of all team members
Developing and executing a meaningful employee development plan
Excellent written and verbal communication skills
Strong organizational skills
Ability to take initiative and work independently
Ability to meet deadlines
Understanding of industry and firm compliance regulations
Ability to take direction from advisor(s) on client trading activity
Canadian Securities Course (CSC)
Conduct and Practices Handbook (CPH)
Investment Representative Training (IRT)
Candidate who does not meet the licensing requirement will be hired as Administrative Assistant, job level 3, and will be required to successful complete the courses identified below and be duly registered as an Investment Representative (IR) with the Investment Industry Regulatory Organization of Canada (IIROC) within 15 (fifteen) months of employment:
• Canadian Securities Course (CSC)
• Conduct and Practices Handbook (CPH)
• Investment Representative Training (IRT)
Spanish language proficiency is a MUST, verbal and written. Candidates who does not meet this requirement will not be considered.
Location(s): Canada : Ontario : Toronto
ScotiaMcLeod and Scotiabank are committed to providing an inclusive and accessible candidate experience. Only those candidates selected for an interview will be contacted. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.