Job Information
Scotiabank Director, Centre of Excellence - Cultural Segments in Toronto, Ontario
Director, Centre of Excellence - Cultural Segments
Requisition ID: 201599
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
As the Director, Centre of Excellence you will develop centralized capabilities to socialize and foster connections with client segments/communities and establish market position in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.
Is this role right for you? In this role you will:
Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Conduct research to outline client needs and develop client journey maps across businesses, identifying opportunities to enhance experience
Work with stakeholders across the bank to implement changes to processes, policies, etc. to improve cultural client experience
Develop knowledge materials to staff across the value chain to inform on ways to engage and interact with cultural segments
Create and maintain a central repository to store knowledge materials, and inform on upcoming events / new initiatives
Work with Communications and other partners, to identify opportunities to promote cultural events and engage in sponsorships
Work with Economics team and other partners, to support thought leadership activities, including primary research and article publication
Support the management and coordination of the Cultural Segments Steer Co to engage leaders on progress and new
Lead the management of the Cultural Champions Network of regional staff
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.\
Create an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Build a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.
Do you have the skills that will enable you to succeed in this role? We would love to work with you if you have:
Strong communication (verbal/written/presentation) skills
Strong interpersonal skills
You have at least 10+ years of professional working experience in banking, wealth management, etc.
External network of partnerships or proven track record of strong relationship building
Experience building strategic partnerships and a proven ability to drive continuous improvements to achieve business goals.
You have a post-secondary education in Business
Masters considered an asset
Some more information you might want to know:
- You will be working in a standard office-based environment, Non-standard hours are a common occurrence.
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.