Job Information
American Express Manager/Sr. Manager, Marketing in Toronto, Ontario
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
The Lifestyle team is looking for a Manager/Sr. Manager, Marketing, that will be responsible for Making Membership Matter – acting as the Product Manager for our Experiential programming, our Amex Experiences app and as a Partner Manager for a variety of premium/lifestyle companies.
Principle accountabilities include:
Experiential Curriculum :
Design and manage a differentiated calendar of customer engagement activities and events targeted to our premium Cardmembers. You will collaborate closely with internal stakeholders and our experiential agency to align engagement opportunities with business goals and customer needs. The successful candidate will be expected to stay close to industry trends, customer behaviors and leverage data-driven insights to develop a strategic roadmap for Making Customer Matter through experiential programming. Successful candidates will have a creative mindset, strong organizational/executional skills and the ability to effectively prioritize and execute multiple initiatives simultaneously.
Amex Experience App :
Lead a cross functional group in the development of a Mobile App, designed to augment and enhance how we communicate our experiential programming to our best customers. This role will oversee the end-to-end design process, from launch to product release and beyond. The successful candidate will work closely with stakeholders to deliver the Amex Experiences App this year. With a focus on user experience and innovation, the successful candidate will be accountable for owning the long-term vision for the app and bringing it to life for our premium Cardmembers. Successful candidates will have a strong project management skillset, and a passion for delivering digital selections that empower marketers and customer alike.
Partner Management :
Act as the primary point of contact for cultivating and maintaining relationships with lifestyle key partners. The role will involve identifying new partner opportunities, maintaining existing, negotiating partnership agreements, and collaborating closely with internal teams to ensure the successful execution of engagement initiatives. You will be responsible for understanding partner objectives, driving Cardmember engagement and creating value through effective communication and coordination. Additionally, the successful candidate will be responsible for analyzing partner performance. This role requires strong interpersonal skills, strategic thinking, and the ability to thrive in a dynamic, collaborative environment.
Additional:
Manage a team of assistant marketing managers, focusing on development, growth, and providing effective feedback.
Grow and develop both personally and professionally through formal and informal development planning and mentorship sessions.
Build on an inclusive culture and have fun along the way!
Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement.
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Marketing
Primary Location: Canada-Ontario-Toronto
Schedule Full-time
Req ID: 24006844