Job Information
Aston Carter Order Entry Representative (Call Center) in Torrance, California
Company: Chemical Guys (https://www.chemicalguys.com/)
Location: Torrance, CA
Pay Rate: $19/HR
Schedule: On-Site M-F // 7:30am-430pm
Duration: 6 Month Contract to Hire
Responsibilities:
Chemical Guys is currently seeking a dedicated and enthusiastic Customer
Care Agent for our call center operations. Reporting directly to the Supervisor
of Customer Care, the ideal candidate will have the responsibility of handling
phone and email inquiries from consumers, providing accurate responses, and
ensuring that customer concerns are addressed in a timely fashion.
Position Description:
Respond to customer inquiries, questions, complaints, and troubleshoot issues with products or services.
Accurately document customer interactions within our CRM system.
Comply with all Customer Care objectives, performance standards (metrics/KPIs), and policies.
Stay up to date with our products to provide the best possible customer experience.
Any other duties or responsibilities assigned by the Supervisor of Customer Care to support the success of the Customer Care team and the overall business goals of Chemical Guys.
Required Skills:
At least 3 years of experience in a customer service role within a call center or Direct-to-Customer (DTC) customer service environment.
Experience with CRM systems and other customer service software.
Proficiency in translating thoughts and discussions into formal written and verbal communications.
Ability to consistently meet or exceed assigned targets.
Strong interpersonal skills and ability to work with diverse teams and customers.
Strong organizational skills, and ability to multi-task, prioritize, and manage time effectively.
Strong attention to detail and accuracy.
Ability to work independently and as part of a team.
Positive attitude, self-motivated, professional demeanor and results-oriented.
Ability to comfortably engage in difficult conversations.
Flexible availability to work varying shifts, including weekends and holidays, as needed.
Possess strong de-escalation skills, including proven conflict resolution abilities, excellent communication and active listening skills, and a patient and empathetic demeanor.
Must be able to effectively communicate in English
Bilingual in Spanish is a plus
3 months:
Complete all new agent training and product familiarization assignments
Proficient in CRM and Telephone software.
Familiarize oneself with troubleshooting guides and resources.
Able to respond to most customer inquiries, questions, and complaints, as well as troubleshoot issues with products or services (calls and emails) with little to no assistance
6 months:
Understand and meet all Customer Care objectives, and performance standards (metrics/KPIs)
Achieve a consistent reduction in response time for customer inquiries.
Increase the percentage of customer issues resolved during the initial contact.
Deepen understanding and knowledge of products.
Demonstrate the ability to handle a progressively higher percentage of customer interactions independently
12 months:
Capable of independently suggesting discounts or reimbursements with confidence.
Subject matter expert on our products and usage.
* If you are interested in this opportunity, please feel free to apply and send your resume to alalfaro @ astoncarter.com so we can schedule a time to connect asap! *
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.