Job Information
Lumen LEAD PRODUCT MANAGER in Trenton, New Jersey
About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Product Manager for the UC&C (Unified Communications & Collaboration) portfolio and CCS (Customer Contact Solutions) will be responsible for managing a program that encompasses orders and billing across multiple products. The successful candidate will ensure there is no revenue leakage and will perform manual billing as needed. This role requires collaboration with cross-functional teams to resolve any issues that may arise.
The Main Responsibilities
Tracking Orders: Monitor and track orders across multiple products to ensure accuracy and completeness.
Issue Resolution: Work with cross-functional teams, including Sales, Offer Management, IT, and Billing, to identify and resolve issues promptly.
Manual Billing: Perform manual billing tasks as required to ensure timely and accurate invoicing.
Revenue Assurance: Ensure there is no revenue leakage by implementing and maintaining effective billing processes.
Cross-functional Collaboration: Engage with various departments to streamline processes and enhance efficiency.
Reporting: Generate and analyze reports to track performance metrics and identify areas for improvement.
Process Improvement: Continuously seek opportunities to improve billing and order management processes.
What We Look For in a Candidate
Experience: 4+ years of experience in Product Management in the Telecommunications or Technology sectors.
Communication Skills: Excellent verbal and written communication skills to effectively interact with team members and stakeholders.
Organizational Skills: Strong organizational skills to manage multiple tasks and projects efficiently.
Excel Skills: Proficiency in Microsoft Excel for data analysis and reporting. Knowledge with pivots, VLOOKUP, etc.
Preferred Qualifications
- Lumen Systems Knowledge: Familiarity with Lumen systems, including Scenario Manager, Swift, Kenan, etc., is highly desirable.
Legal Statements
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Compensation
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Location Based Pay Ranges
$99,390 - $132,510 in these states: AZ, AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, ME, MO, MS, MT, NE, NM, ND, OH, OK, PA, SC, SD, TN, UT, VT, WV, WI, and WY.
$104,360 - $139,140 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$109,330 - $145,770 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
Requisition #: 336089
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
Application Deadline
01/13/2025