Job Information
ADP Life Cycle Consult Team Lead in Tx Home Office, Texas
ADP is hiring a Life Cycle Consultant, Team Lead in Miami FL, Dallas TX, and or Alpharetta GA.
Are you ready to join a company offering career advancement opportunities throughout your career journey?
Are you looking for an inclusive environment with a culture of collaboration and belonging?
Do you like to mentor and coach others?
Well, this may be the role for you. Ready to make your mark?
In this role, you will strengthen the connection and relationship with clients through service and consultation from the beginning of the client journey with ADP TotalSource. The LCC role builds relationships with client contacts, including the Benefit Administrator Contact (BAC), as well as the Work Site Employees (WSE) through the onboarding experience.
The Life Cycle Consultant, Team Lead assists with the day-to-day workload management of the team, serving as first escalation point for client issues. The team lead performs coaching, mentoring, and acting as the Manager when the Manager is out of the office or unavailable.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here:
https://adp.careers/Client_Services_Videos
WHAT YOU’LL DO: Responsibilities
What you can expect on a typical day:
Key Responsibilities:
Leadership: Act as role model. Leads, mentors and influences tasks and deliverables for team members and internal partners without direct reporting relationship. Assists team members in managing the benefit plan relationship and assisting with escalated issues. Leads LCC projects for clients and internally within ADP TotalSource. Assists Health & Wealth Service Manager with performance planning and associate development. Participates in the review and accountability of client survey results. Assists with training new Associates. Acts as leader in manager's absence.
Change Management: Assist with change management process for the client as it relates to benefits elections/changes for the benefit plan year. Will require coordination with HRBP/CRE and client to identify details of the change and the groups being impacted by the change. LCC will coordinate with all parties to provide change management assistance and best practices for an effective implementation of the upcoming benefit plan year change. The LCC will educate, guide and coach clients in their roles as change sponsors for their benefit plan.
Relationship Management Assistance : Provides Benefits Consultation and advice while interacting with Benefits Administrators, HRBPs and Work Site Employees (WSEs) to reinforce the TotalSource Value Proposition. Partners with Sales and Implementation Consultants on business objectives that creates onboarding solutions regarding Benefits that impact business priorities. Establishes Benefits Plan education and delivery for clients during the onboarding process, as well as the Open Enrollment WSE enrollment meetings that capitalizes on the Benefits Value Proposition for the WSE on behalf of the client.
Benefits Presentations: Provides consultation with team members Client, BAC and WSE on organizations' benefit offerings during Open Enrollment. Conducts client seminars and annual benefit enrollment meetings for worksite employees as needed. Works with the ADP TotalSource Benefits Department, consultants and brokers to answer questions and resolve open enrollment issues. Assists clients with the benefit election process and providing enrollment assistance at client site, if required.
Benefits Consulting: Assisting team members with proactively coordinates with the HRBP/KAE/CRE on areas that clients may have opportunities to increase the ADP Benefits Value Proposition. Partners with HRBP to assist in addressing Benefit-related compliance situations where the LCC can deliver compliance training to mitigate/reduce risk. Coordinates client training with the HRBP and KAE and employs the Learning Solutions Group if necessary.
TO SUCCEED IN THIS ROLE: Requirements
Candidate must be located preferably in the Miami FL, Dallas TX, and/or Alpharetta GA, as they will support team members that manage an external client territory/book of business within the area and other potential states as assigned based on client needs. Will be a hybrid work model. (Remote, Field, Office).
Ability to travel within assigned territory based on client needs
At least 5 years client service or client relationship management experience in a fast-paced service environment
People leadership experience
Experience in benefits
Presentations -- keeping large audiences engaged and attentive as you present.
You're a strategic thinker and have demonstrated the ability to assess needs and provide innovative solutions to assist clients in meeting their business objectives.
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
Experience noted above, OR
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
BONUS POINTS FOR THESE: Preferred Qualifications
Benefits experience in Health and Welfare Benefit plans, compliance and regulations.
Must have a working knowledge of Benefits and HR laws, practices and policies.
Excellent presentation skills - must be able to present material in a confident, clear, concise and professional manner.
GBA, CEBS, CHRS, or related benefit certifications, State Life/Health certifications, PHR/SPHR and/or Master's Degree in relevant field
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities.
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.