Job Information
Mohegan Sun Crew Member - Jersey Mike's-4 in Uncasville, Connecticut
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https://www.myworkday.com/mohegan/d/inst/1$9925/9925$5747.htmld
Position Summary:
This position is responsible for maintaining outstanding customer service as per company standards as well as processing sales quickly, accurately and efficiently. A Crew Member is required to be a bright, sincere, engaging, and energetic individual with a passion for exceptional customer service above and beyond that of other restaurants. The Crew Member must also possess the ability to maintain order and provide high quality food quickly.
Primary Duties and Responsibilities: includes but not limited to:
Ensures that each guest receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every guest, maintaining outstanding standards, exemplary product knowledge and all other aspects of guest service
Processes POS transactions accurately and adheres to proper cash handling procedures
Maintains cleanliness of floors, tables, counters, and restrooms at all times
Responds appropriately to guest concerns and communicates to management
Slices product and prepares recipe according to Jersey Mike’s standards
Operates all equipment necessary to perform the job
Abides by the established Jersey Mike’s uniform and grooming standards
Answers phones according to standards
Maintains an awareness of all menu items
Adheres to food safety and sanitation guidelines
Cleans and maintain kitchen appliances such as, but not limited to, griddles and slicers
Secondary Duties and Responsibilities:
- Additional duties as assigned
Minimum Education and Qualifications:
- High school diploma or equivalent
Competencies: Incumbent will master the following competencies while in this position:
Ability to read, count, and write to accurately complete all documentation and process payment transactions
Ability to use knives, slicing equipment and other food preparation equipment safely
Ability to respond in emergency situations to avoid imminent dangers to self and others
Ability to read and follow recipes in the manner in which they are written
Training Requirements:
Fire and Safety training
SMART alcohol awareness
Successful completion of Jersey Mike’s portal training
Physical Demands and Work Environment:
Must be able to work in a casino environment with possible exposure to secondhand smoke
Must be able to stand for extended periods of time
Must be able to lift up to 30 lbs.
Must be able to work various shifts and flexible hours
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.
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Work Shift:
Regular
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.