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Aston Carter Alarm Dispatch - Customer Service in Uniontown, Ohio

Description:

This position is responsible for providing excellent support by accurately and efficiently responding to alarm signals to emergency services, fire and police agencies as well as notify specific customer designated contacts; answering a multi-line telephone system, and performing data entry. Job duty is similar to those of a 911 emergency dispatcher. Must be attentive and perform procedures with a quick and accurate response.

-Respond to all incoming alarm signals in automation software according to documented procedures. When deemed appropriate, calls the premise, notifies the authorities, and calls a list of contacts. Logs all information into the automation system immediately.

  • Answers the multi-line telephone system

  • Ensures confidentiality of customer information at all times

  • When alarm trips, you are required to call into company - most of the time it is a false alarm

  • You can see with proprietary system whether everything is okay or not, if not you are required to call police, fire station, EMT, or emergency service that pertains to situation.

  • You are also responsible for calling alarms that need to be reset, are malfunctions or experiencing mechanical issues.

  • Once an issue is diagnosed, a technician would be dispatched to go look at it

  • Will be required to type every call that is made

Skills:

call center, dispatch, dispatching, logistics, collection, call center customer service, Phone System, Typing, Customer Service, Inbound Call, Outbound Calls, Detail, Multi Tasking, Retail sales, Data entry, Microsoft office, Customer service oriented, Csr

Entry Level

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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