Job Information
Robert Half Customer Support Specialist in Upper Chichester, Pennsylvania
Description
Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.
What you get to do everyday
· Fulfill customer inquiries
· Account Management
· Troubleshoot software/hardware issues
· Build strong customer relationships
· Review and analyze customer feedback
· Execute remote desktop sessions for troubleshooting
· Maintain customer accounts
· Document hardware issues
· Troubleshoot data performance inquiries
· Complete the RMA process
Requirements
The ideal Customer Support Specialist will have a Bachelors degree in Business Administration or similar.
Other requirements for the Customer Support Specialist role include and are not limited to:
· 1+ years of customer service experience
· Proficient in Microsoft Office Suite
· SAP experience a big plus but not required
· Salesforce or other CRM experience preferred
· Excellent communication & interpersonal skills
· Bilingual in Spanish a plus
We are looking to fill this Customer Support Specialist position quickly! Give us a call today - 302.985.5183 and reference JO#00800-0012746312.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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