Job Information
Wyandot County DJFS Eligibility and Referral Specialist 2 in Upper Sandusky, Ohio
Wyandot County Department of Job and Family Services is hiring for the position of Eligibility Referral Specialist 2. This is a full-time permanent position with a pay rate ranging from $18.05-$24.21 per hour along with longevity and educational supplements. Essential Functions of the Position: Interviews public assistance applicants to determine their initial eligibility for one or more agency programs or services (e.g., OWF, Medicaid, SNAP, Child care): computes budgets & obtains all verifications necessary to complete each case; approves or denies all applications within required time frames; maintains case records through EDMS/OBWP system; explains programs & individuals' rights & responsibilities; answers questions & inquiries by telephone, correspondence or in person/face to face; promotes employment services by referring or assigning applicants to agency workforce unit & other community resource/service providers; maintains a positive communication network with community agencies & service providers. Conducts Employment Services assessments & appraisals; provides resources, training, and supportive services to guide individuals in finding and securing employment; maintains case records; assigns work schedules; enters schedules through EDMS/OBWP system*; Maintains communication with ongoing public assistance individuals to determine their continued eligibility (redetermination) for public assistance: insures accurate case records by making changes when necessary for initial & ongoing cases; notifies individuals of actions taken on their cases; maintains efficient methods for preparation, maintenance & timely submission of all required paperwork & reports; informs supervisor of program & process problems; works IEVS information; makes home visits. Screens individuals for non-emergency transportation (NET) services; assists with managed care questions. Conducts self in a professional manner at all times. Respects agency & client confidentiality principles. Exhibits regular & predictable attendance. Processes & completes required paperwork for public assistance overpayments, under issuances & state hearings: makes investigation referrals on cases of suspected fraud. Determines eligibility or makes referrals for self-sufficiency assistance programs (e.g., Prevention, Retention & Contingency services, PRC); refers individuals to Emergency Services Assistance (ESA) program; documents client needs; discusses service alternatives; assists in locating goods & services; makes contact with service providers & initiates referrals.
Attends hearings, trainings, meetings, workshops & conferences regarding public assistance issues/cases and/or employment issues. Performs miscellaneous tasks associated with the duties of the Eligibility/Referral unit (e.g., files, operates photocopier & facsimile equipment). Performs all other job-related duties as assigned.
Knowledge of (11b) human relations, (13b) agency policies & procedures (personnel), (16) interviewing, (21) social sciences (social welfare); Skill in (25a) typing, (25b) word processing (Microsoft), (29) equipment operations (computer, EDMS/OBWP system, fax, copier, calculator); Ability to (30c) carry out detailed but basic written or oral instructions, (30f) deal with problems involving several variables in familiar context, (31c) comprehend & record figures accurately, (31d) add, subtract, multiply & divide whole numbers, (32k) complete routine forms, (32l) maintain accurate records, (32o) originate routine business letters reflecting standard procedures, (32q) understand manuals & verbal instructions, technical