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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11988779 IT Infrastructure Specialist

ACES Technology Services

University of Illinois Urbana Champaign

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Job Summary

Provides the daily, operational support for infrastructure used by ACES Technology Services service offerings. This position works closely across the organization with application, service and system administrators to ensure supported infrastructure meets current and planned service needs and adheres to ACES Technology Services processes. Responsible for support of unit- or college-level infrastructure, including management of system and server infrastructure, both on-premises and through cloud providers.

Duties & Responsibilities

Manage day-to-day IT infrastructure operations

Support all components of IT infrastructure: cloud technology (e.g., VMWare, AWS), physical / virtual servers (e.g., Linux, Windows Server), storage / network attached storage (NAS) (e.g., Compellent, Windows DFS), and security (e.g., firewall configurations, campus security compliance)

Monitor application and system performance, tracks metrics, collects and analyzes logs (e.g., Intermapper, Nagios)

Resolve escalated infrastructure problems identified by IT Professionals via ticketing system

Independently analyze and isolate application issues and perform problem resolution

Communicate with vendors or other third parties using predefined methods for ticket submission, support, and enhancement requests.

Adhere to interoperability standards and best practices as adopted by the organization

Maintain detailed documentation of cloud technology, server, storage, and security best practices including regular reports on outstanding known errors and workarounds

Provide technical support including installation, patching, upgrading, monitoring, knowledge documentation, and troubleshooting

Work some evening/weekend hours and respond to on-call emergency requests

Improve and enhance IT infrastructure and ACES Technology Services operations

Identify opportunities to automate workloads to improve performance, reduce costs, reduce maintenance, and help improve self-service capabilities

Develop resolutions that consider cloud capacity and limitations, operating time, and form of desired result

Plan for disaster recovery and business continuity as deemed appropriate to the visibility, importance, and risk factors of the IT service

Research, coordinate, and apply information systems solutions, decision-making, and capacity planning to align with current and future technology

Participate in IT service requirements gathering and analysis

Participate in IT service projects of defined scope with shifting priorities and schedules

Participate in continuing education and training and complete certifications, as appropriate

Generate analysis documents of technical issues

Understand the applicable processes and procedures of the organization and make recommendations in the continuous improvement of those processes and procedures, providing for management analysis and recommendations on improvements

Ensure excellent Customer Service throughout ACES Technology Services

Act as an advocate for ACES Technology Services\' customers in service planning and deployment across the organization

Communicate regularly with stakeholders

Coordinate with IT profes ionals at all levels to assist in service administration and implementation

Provide end-user instruction and knowledgebase articles

Resolve customer satisfaction issues

Minimum Qualifications

High school diploma or equivalent.

Four (4) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows:

- 30 semester hours equals one (1) year,

- Associate\'s Degree (60 semester hours) equals eighteen (18) months,

- 90 semester hours equals two (2) years,

- Bachelor\'s Degree (120 semester hours) equals three (3) years).

Demonstrated experience managing Linux servers or Windows servers.

Demonstrated experience managing a server backup service.

Preferred Qualifications

Demonstrated experience managing cloud infrastructure (e.g., VMware, AWS,