Job Information
Applause Community Management Intern in US, Massachusetts
Community Management Intern
Applause's Community Management team helps drive our business by keeping our growing community of testers engaged. If you are an operational-focused student looking to learn how to utilize community support and marketing strategies and operational data points to impact a business, this role may be for you!
This position has a strong focus on supporting both our Community Managers and our community of testers. This is a paid internship opportunity for up to 29 hours a week, for a minimum of 6 months.
Skills :
Ability to multi-task and identify order of importance from assigned duties
Creative thinker with a knack for writing and communicating
Experience with customer service
Attention to detail and a passion for delivering excellence
Google Suite/Microsoft Suite experience
Interest in social media a plus, but not necessary
Responsibilities :
Help support our Community Managers, and larger Community Team, by helping them research, identify and approach potential testers to join our global Community (uTest).
Execute ad hoc tasks with the purpose of increasing uTest and Applause visibility within the testing and digital experience communities.
Assist in verifying tester identity by performing tester outreach and reviewing document submissions
Track shipping of hardware and provide updates to management
Assist in providing support to our community of over 700,000 freelance software testers from 240 countries and territories around the world.
Company Description
Applause leverages its worldwide community of on-demand digital testing professionals to create curated and vetted testing teams who provide our clients with a full suite of testing and feedback solutions. Our white glove approach seamlessly integrates with any SDLC process, enabling leading brands across all industries to increase development velocity and deliver high-quality digital experiences to their customers.
Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. Since our founding, we have continued to celebrate diversity and are committed to creating an inclusive environment. We have a global workforce that, like our crowd, embraces diverse backgrounds, perspectives, and abilities. Our employees bring their true self to Applause. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you are qualified to perform the essential functions of this job, but believe you require a reasonable accommodation to do so, please click here to complete an accommodation request. Please note Applause will only review requests for applications that have been submitted. We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs.