Shire Jobs

**Business hours of operation: Monday to Friday, 8:00am to 5:00pm

GENERAL DESCRIPTION** Primarilyresponsiblefor providing clientsthatwalkintotheWorkforce Center with themenu of services that areavailable to them. Performscustomerintake, assessment, application, and eligibility determination duties for all Workforce DevelopmentPrograms. Responsible forcasemanagement and servesasliaison tothe communityand agenciesthatserve asresources benefiting participants. Assist customers in the development of career pathsand trainingrecommendations leading tojob placement in high skill,high wagejobs under closesupervision of theCase Manager II-III/CenterManager. Work includes thedissemination of basic information regarding Workforce Development programs;assisting in facilitating client accessto all Workforce Development programs such as.trainingand education services,employment services,andlabor market information,as wellas supportiveservices,including childcareservices,unemploymentcompensation,student loans,and otherfinancialassistance programs. Workswith employers to refer job seekerstoavailabledemandoccupationsand performs job developmentasneeded. Responsibleforall primary and finaldocumentation necessaryto trackprogramactivities. TheWCMlES is responsiblefortheinstruction ofthe job readinessclassandpreparation of jobseekers. Performs assessment and prepares jobseekersfor jobsearch beforereferralismade toan employer.Thispositionensures thatalljobseekersareassessed,counseled and/or coachedas necessaryto assure a successful jobsearch and placement. Counsels with job seekers aboutcareersandapproved training opportunitiesavailable withinthe workforcesystem. The WCMlESreportsdirectly totheWorkforce CenterManager.

EXAMPLES OF WORK PERFORMED Conductsintakeand eligibility ofallcustomers requestingtraining services. Interviewsclienttoassessand record information regardingtrainingneeds,education,experience, skills,interest, and other relevant factors tofully exploreclient'scareer developmentopportunitiesdesignedtogainself-sufficiency.

Assess customers' needstofindoutcareerinterestsand educationallevelsin math andreading, or otherapprovedassessments;conductsassessmentsusing computerizedand manual tools; worksclosely withclientsto interpretassessments results.

Responsiblefor thedevelopmentof apreliminaryCustomer Service Strategy CCSS)foreach customeridentifying training,needs, education,experience, skills,interest,and other relevant datato determine eligibility and deliverservice;aidsclient in establishing self-sufficiencygoals and helps client removebarrierstoattain those goals; assistseachcustomerin the development of a WagnerlPeyser WITapplication.

Disseminatesinformation regardingWorkforceDevelopment programs, which mayinclude specialservices suchas CHOICES, Supplemental NutritionAssistance Program(SNAP),WorkforceInnovation OpportunityAct (WIOA),ChildCare Provider Services(CCPS),Trade Adjustment Assistance (TAA),Rapid Response (RR)Dislocated,Youthand AdultPrograms,SummerEarn and Learn (SEAL), Unemployment Insurance, and other supportive services.

Refers all customerstotheappropriate activitiesor otheragencies whenthe centercarmotserve customer.

Tracks anddocuments all activitiesfor eachcustomerassignedto caseloadat theWorkforce Center; conductsfollow-up on customersacrossvariousprograms.

Reports andaccountsfor all transactions ofeachcustomer;maintains casemanagementrecord updated at all times within theTWIST,Work-in-Texas (WIT), casenotes, orhardcopy documents ineach case folder.

Responsible for follow-upprocessand assuring that client remainsintraining,education,or jobfortheappropriate period.Verifiesthe satisfactoryplacement of customers with employers;monitorsfollow-upsystem timeframe foreachcustomerand intervenes toassist client when necessary to remove barrierstoretention.

Refers customer to.otheragencies orresourcesnotavailableat careercenter anddocumentsthe same.

Makesrecommendationson sponsors ip of activities, preparesandexecutes necessarydocumentation to enable the processing of services or benefits.

Assures that allcustomerfeedback mechanismsareinplace to measurecustomer satisfaction withservicesreceivedandmonitors outcomesofeach customer.

Assurescustomer satisfactionwiththe timeliness andcompetency of the servicesaccessed at the careercenter.

Provides supportive services to customers asnecessary toattainemploymentgoals.

Compilesand submits all required documents to Case managerIII/CenterManager for review,

Workswith clientsfrom the job readiness classesor walk-injobseekersto determine ifthey are readyfor training or Jobreferral; facilitatesJob Club,asneeded.Provides ES servicestojobseekers such as completingWIT applications,updating WITapplicationsand provides job referrals,asneeded.

Ensuresthatjobseekers who needjob readiness preparationorjobcoaching arereferred to Job Readiness classesfor preparation before they are determined job readyand referred to a job opportunity.

Ensuresthatjobseekersreceive theappropriate number ofjobreadinessclassesand jobclub activities at thecenter.

Meets with individual jobseekers tocounsel and guidethem oncareer and approved training availablewithinthe workforcesystem.

ConductsWorkforce Orientation forApplicants. (WOA) forTANF applicants

Performs related duties as assigned.

Experience and Education: Graduationfrom an accredited high,school orsuccessful completion of OEDcertification plus aminimum offour years in directly related work experience isrequired. Experienceininterviewing andor working ina case managementsystem-serving customers through stateorfederal programs is preferred. Thirty hours of college academic courses maybe substitutedfor each year of direct experienceortwo years of relatedexperience maybesubstitutedforeach directyear.

Knowledge,Skills andAbilities: Knowledgeof interviewing and assessment techniques and procedures; skill in conductinginterviews andin counselingothers; ability to gather and assessinformation; mustbeproficient inthe useofautomatedsystemsandable to use word.processing, spreadsheet,anddatabaseapplicationstoreporton. customerscasemanaged.Accuracy andadetailorientation in a multitasked environmentisrequired;must beableto maintainwellorganized manualorelectronic files;mustbe able to interpretand followcomplexrules,laws,and regulations relatedtothe case management procedures of eachworkforce program.Must beabletoprovide financialandlife skills counseling to all customers;must be able to work cooperatively withall workforcecenter staff in a teameffort designed toprovide maximumaccess to all workforcecustomers.Must beable to meetprogram objectivesand deadlines,workunder pressure,and appropriatelyrespondsensitivelyto all customers.Must maintainprofessionalappearance andmaintainconfidentiality.Preferability to communicate effectivelyinEnglishand Spanish; abilitytofollow verbal and written instructions,and beable to workwithallcustomersofvariouseducation levelsand age.

SPECIAL REQUIREMENTS Willrequire in-region andout-regiontravel;willbe requiredto attendworkshops andtrainingthatwill require overnightlodgingand carpooling;must have current driver's license and proofofvehicle insurance for approved travel.

EO Employer!