Job Information
CITY OF UVALDE TELECOMMUNICATIONS OPERATOR in UVALDE, Texas
Job Summary: Under the general direction of the Telecommunications Supervisor, monitors and answers calls on 9-1-1 and other telephone and wireless communications lines. Dispatches and communicates by radio, computer, and telephone with mobile units from various public safety entities within and outside Uvalde County to include police, fire, emergency medical services, City Animal Control, state and federal law enforcement agencies, and others. Monitors and responds to other radio frequencies or talk groups as needed. Performs administrative and clerical duties required for reporting and record keeping. Performs other related duties as required.
Essential Job Functions pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. ? Monitors and answers multiple telephone lines, including 9-1-1 emergency lines. ? Monitors and answers multiple radio channels, frequencies, or talk groups communicating with various units including law enforcement, fire, emergency medical services, animal control and others. ? Dispatches calls for service by radio, assigning personnel as needed, and tracking the status of on-duty personnel. ? Transfers calls received from the Telecommunications center to proper jurisdiction. ? Obtains appropriate and necessary information from callers in emergency and non-emergency situations and carries out situational assessment to determine the proper response. ? Coordinates and directs the proper agency or organization to assist callers. ? Coordinates various agencies and units such as law enforcement, fire, and emergency medical services during emergency situations. ? Communicates with callers in a calm and professional manner in both normal and high stress situations. ? Provides information to the general public both in person and by telephone. ? Maintains computer call logs of information transmitted and received through Communications. ? Utilizes Federal, State and Local computer databases (NLETS, TLETS, Badge, CIS) to provide appropriate information to units and other agencies. ? Enters, validates, corrects, and removes warrants, stolen items, missing persons, protective orders, and other information in Federal and State databases. ? Enters call information in CAD and Southern Software and prepares call logs for Staff. ? Makes copies of call logs and information for both department personnel and outside agencies. ? Validates entries as required by policy, procedure, or regulation. ? Prepares daily/shift Dispatch Logs of police department calls and emails them to those on the distribution list. ? Ensures the working condition and notifies the proper personnel for repair and service of dispatch assigned equipment. ? Prepares various internal reports. ? Records and releases to proper personnel copies of audio recordings from 9-1-1 and landlines.
Must be able to pass skills testing, polygraph exam, psychiatric exam, the City of Uvalde and Police Department's pre-employment drug/alcohol screen and background check ? Must be able to obtain TCOLE Basic Telecommunicator License, NCIC and TCIC certifications within 6-months of employment (training provided by employer).
Work Schedule: 12-hour Work Shifts, which cover 24-hour workday; Shifts may vary each month and based on rotation and/or schedule changes. Schedule subject to Dept. Heads discretion - hours may vary.