Job Information
TEKsystems Contact Centre Team Lead in VANCOUVER, British Columbia
Description:
TEKsystems client located in Vancouver, BC is a global real estate development company, they are looking for someone with 3-5 years of strong call center experience and a drive to lead others.
Are you hardworking, motivated, and passionate individual? Then they want you to join their fast-growing team. This role is best suited to someone with experience leading, mentoring or supervising teams.
Team Responsibilities
Providing customer support, at a workstation for the whole shift (needs to be comfortable sitting) handling tenant requests (phone = 20%, email and web requests = 80%),
Translating requests (making sure it's the right building), and creating Work Orders from the requests.
There are roughly 350-400 requests per day that come in spread among the team (9 full-time agents).
Typical work orders could be break-ins, plumbing issues, or any type of tenant requests.
Passing information to the proper departments to ensure problems are fixed. Logging information into Microsoft Dynamic software.
Leadership Responsibilities
Eventually, help onboard, train, and develop new and existing contact center representatives.
Help with a variety of leadership tasks, such as coordinating meetings, meeting KPIs, developing reports.
Ensure all employees are meeting performance standards through encouragements.
Qualifications
3-5 years of strong customer service experience in a call center environment
1-2 years of team leadership experience
High school diploma
A great attitude and desire to grow and develop talent
Role Details:
100% Remote
Growing team
Contract-to-hire
À propos de TEKsystems:
Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.