Job Information
Clark Regional Emergency Services Agency 911 Emergency Dispatch Supervisor in Vancouver, Washington
CRESA is seeking a 911 Communications Dispatch Supervisor to join our leadership team for emergency response. Please apply by 6/22/24. This is a working supervisor in addition augmenting call taking and dispatch functions. Supervisors direct and supervise subordinate staff. Supervision includes, but is not limited to: assigning and delegating work projects, scheduling employees to ensure proper staffing levels are maintained and performance management including evaluating work performance, coaching, mentoring and implementing corrective action for performance and conduct issues.
Supervisory responsibilities include not only general supervision of specific assigned employees, but also daily oversight of any Dispatcher's work performed on a Supervisor's shift. Incumbents provide technical assistance to staff, training and major job reassignment to the 911 Operations Manager. Incumbents work under the general supervision of the 911 Operations Manager, who makes assignments by defining objectives, priorities and deadlines and assists with unusual situations or events with no clear precedent. Supervisors plan and carry out work independently and are expected to resolve problems in accordance with instructions, policies, procedures and applicable laws and regulations.
ESSENTIAL JOB FUNCTIONS: Candidates must have the ability to learn and perform all the essential functions of the Call-Taker & Dispatcher job description as well as the following functions:
Supervise Dispatch personnel and plan work assignments to ensure that the Agency service and production expectations are achieved
Evaluate shift operations through personal observation of dispatchers and recommend improvements or modifications to work practices and employee performance as appropriate
Work proactively with staff to resolve performance or conduct issues at the lowest level
Conduct employee evaluations, review and approve employee timesheets, investigate and resolve complaints or problems
Identify issues and implement basic corrective actions to include oral counseling, oral warnings, discuss need for further corrective action with the Assistant Operations Manager and/or Human Resource Manager as appropriate
Coordinate major incidents to ensure that proper notifications are made; assist in call handling if necessary and coordinates with Incident Command or the Duty Officer
Practice awareness of employee actions and behavior for signs of stress, coping and general emotional well-being; specifically, during or any time after high stress and major incidents
Respond to law enforcement requests for information, monitor several public safety authorities to