Glory Global Solutions Quality Engineer - EMDC in Venray, Netherlands
Quality Engineer - EMDC
THIS IS A TEMPORARY POSITION: ONE YEAR CONTRACT
ROLE TITLE:Quality EngineerFUNCTION:IBHQ CFOREGION:EMDCREPORTING TO:Group Quality ManagerLOCATION:Venray, Netherlands
As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.
Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.
We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.
Ensures that the configuration of all Glory machinery is compliant and in line with industry practices and applicable operating standards and that reconfigured products fully meet Glory systems quality and product compliance standards at all times. Assures consistent quality of production by; process validation, process auditing associated documentation; customer training, supportive QMS documentation and records. The role operates from an outsourced warehouse environment.
Conducts process audits on production level to identify non-conformance and makes recommendations for improvement where necessary (Internal NCR process ownership).
Maintains and updates as necessary site QMS to support suppliers process and associated activities.
Support the maintenance of ISO 9001 – 2005 accreditation and associated third party audits.
Reviews requirements, specifications and technical design documents and ensures Work Instructions are correct, to the latest revision, maintained and controlled adequately within site QMS.
Tooling management by means of auditing supplier controls and compliance of calibration, documentation as well as maintenance of all tools, gauges and measuring equipment.
Co-ordinates and monitors quality control activities to ensure that products comply with defined specifications and standards.
FMEA Performing / Risk Management (technical focus)
WI applicability review
Maintains responsibility of ClearQuest system for ticket management
Uses KPI’s, trend analysis and Pareto techniques to ensure supplier control.
Provides technical support and assistance as needed to suppliers and takes responsibility for proactively improving the quality and reliability of Glory products through supplier development activities (to include monitoring and reporting as necessary).
Meets quality assurance financial objectives and schedules of expenditure; analyses variances and initiates appropriate corrective actions.
Facilitates and supports resolution of all non-conforming products; owns the process and ensures product containment, quarantine and disposal processes are adhered to.
Identifies opportunities for quality improvements and communicates to senior management / supplier and assists in their development.
Ensures customer complaints are addressed in a controlled and expedient manner, to the satisfaction of the customer, with all remedial actions implemented and plans in place to prevent further occurrences (Root cause analysis to issue resolution and closure).
Works closely with Group Quality Team to drive quality initiatives and improvements and assist in the maintenance and development of QMS and procedures to meet third party and customer requirements.
Drives warranty process support for the group, including issue resolution as required.
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Upholds department and company rules and policies, including company procedures and H&S practices
Updates job knowledge by studying trends and developments in quality management, participates in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations.
Documents, maintains and supports all training; ensuring accurate training records are maintained and a training matrix is in place to ensure use of skilled personnel only on all Glory product reconfigurations.
Some travel to customer and supplier sites may be required (locally or internationally)
REQUIRED EDUCATION AND QUALIFICATIONS
Degree qualified or educated to degree level (local qualification equivalent)
Demonstrated and proven track record of achievements from a QA and compliance background
Knowledge of quality management tools, systems and practices, preferably with a Lean / 6 Sigmaqualification
Project management experience and ideally possessing PRINCE2 certification
Familiar with concept of out-sourcing
Strong management skills and experience
Experience of working within a structured and disciplined environment and familiar with ISO 9001,AS9100, TS16949
REQUIRED SKILLS AND COMPETENCIES
BS CS/CE/EE or equivalent qualification
5+ years’ experience as a QA Engineer
Demonstrated history of a passion for quality
Fluent in English / Dutch (written and oral) with other languages beneficial (German, French, Japanese, Spanish)
Is a strategic thinker; deals with complex issues and is proactive in providing solutions
Comfortable with fast-paced, schedule driven development
Excellent verbal and written communication skills (ability to communicate technical concepts to a non-technical audience); comfortable presenting
Excellent numeric skills and the ability to present complex data in an understandable way
Methodical and organised approach to work; pays attention to detail, is thorough
Dedicated, highly self-motivated and with keen attention to detail
Flexible and able to work to tight deadlines often with minimal supervision
Experience in managing software/application testing, such as professional applications, consumer and media apps
Proven track record in development of automation tools
In-depth software engineering and development lifecycle knowledge
The Glory Spirits & Behaviours reflect the values and behaviours that are critical to the ongoing success of Glory and as such represent the foundations of our behaviour globally to lead us to realise our mission:
Value Creation– strive to create value for customers
Self-Starter– understand the objectives of your own work and are proactive in achieving goals
Collaboration-respect diversity and create a culture of collaboration to work with each other to achieve a common goal
Integrity-understand Glory’ Mission and act with responsibility and pride to realise achievement and act and behave with high integrity and a strong sense of ethics
Own Growth– leverage our own talent and achieve personal development by adopting a broader perspective; looking beyond our own work.
Glory believes in equal opportunity for all qualified persons and will not discriminate against any applicant for employment because of race, colour, religion, marital status, national origin, gender, age, disability, veteran status, or any other status protected by law.
Third Party Agencies
Unsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role.