Job Information
Mitsubishi Electric Automation Service Engineer in Vernon Hills, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11878199 Service Engineer\ Engineering\ Vernon Hills,Illinois\ Full-Time/Regular\
Mitsubishi Electric Automation is a global leader in providing quality automation solutions to a variety of industries, from manufacturing and industrial to medical and agriculture. We have immense pride in our employees who are an incomparable commitment to excellence. When you choose a career with Mitsubishi Electric Automation, you are choosing a passionate and hard-working team environment that prides itself in diversity, inclusion, sustainability efforts, and employee support.
*Position Summary: *
Under supervision, provide technical service and support to the Machine Tool Builders (MTBs), dealers, and end-users through telephone, on-line and on-site service.
Position Duties and Responsibilities:
*Activity & Essential Function Identification *
Provide technical service and support to our customers, including: MTBs, dealers, and end-users via:
On-Site service at customer facilities using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems
In-House telephone support using an automated call distribution network (ACD) with heavy call volume maintaining department goals for time to answer and total log-in time
Communicate with customers in e-mail, on-line chat and internal technical forums
Diagnose equipment breakdowns where knowledge of machinery and other automated systems is used to maintain customer UPTIME
Install components and solutions offered by Mitsubishi Electric Factory Automation where knowledge of programming, calibrating, tuning, rebuilding and maintaining customers equipment in the field is being utilized
Support the in-house systems for diagnostics such as simulators, programming systems, tools, etc.
Present and sell customers our value-added services (VAS) to help accomplish their UPTIME goals; CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, training, etc.
Promote the sales of spare parts to customers which would further assist in their machine UPTIME
Determine, order, and replace parts as necessary while maintaining the consignment inventory account by following up on the defective and unused parts returns
Enter all technical claims, service activity, follow ups, and other customer related inquiries into the database, while maintaining data integrity
Support the business operations including:
Participating in company training programs whereby passing with satisfactory levels
Create and/or update technical documentation
Feedback areas of improvement in design to Technical Support Engineers
Full participation and completion of all surveys from the company
Feedback to management for newly found issues
Follow up on performed service calls and open technical support claims using established database via company\ \
PI240578320
\ \ Mitsubishi Electric Automation, Inc is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.