Job Information
WestRock Company Customer Service Representative in Veszprém, Hungary
Smurfit Westrock (NYSE: SW) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock\u2019s 80,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at[1] www.smurfitwestrock.com.
Customer Service Representative
Job Summary: The Customer Service Representative (CSR) represents WestRock to the customer and acts as a critical liaison between the customer, sales, and operations teams. The CSR receives and processes routine customer orders, inquiries, and/or customer issues related to orders. The CSR maintains the ongoing relationship with multiple customers and sales staff, utilizing knowledge of products, logistics, production planning, and inventory management.
How you will impact Smurfit WestRock:
Provide pricing, inventory availability and production schedule information to customers
Track warehouse inventories and update customers on order status
Run customized reports and share data with customers
Review customer credit information to ensure necessary credit is established for customer orders
Track order activity and alert appropriate staff of any potential delivery problems
Suggest alternative products or services to meet customer needs when appropriate
Support the development of corrective action plans to enable the Quality Manager to research and troubleshoot quality issues
Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact
Obtain pricing for services and materials required for the manufacturing of customer items that must be manufactured at a different facility
What you need to succeed:
Higher education (minimum Bachelor's degree).
Fluent Hungarian and communicative level of English
Knowledge of computer systems - (MS Office package in particular Excel (pivot tables and basic search and logic functions),
No experience needed, we will train everything
What we offer:
Travel Cost Contribution
Cafeteria Contribution
Start of School Bonus
Christmas Bonus
Hybrid working model
[2]
References
Visible links
http://www.westrock.com/
mailto:martazagorska33@gmail.com
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.