Job Information
Navy Federal Credit Union Intern - Year Round (Lending Systems) in Vienna, Virginia
Overview
To gain valuable insight into Navy Federal’s business, technology, resources and procedures by providing support in focused areas, applying knowledge and education. Participate in a collaborative, team driven network and interact with multiple departments. Receive guidance and direction from team and management. Utilize and further develop technical and soft skills, business knowledge, analytical techniques and creative problem solving abilities. Provide professional execution of day to day tasks and special projects while working within established standards, policies and procedures. This is a year-round, Full or Part –Time, flexible internship based on school schedule.
Supports Navy Federal's Lending business strategy by partnering with our Lending business partners in Consumer, Collections, Credit Cards and Mortgage Default to develop and support automation solutions leveraging Application Development, Robotic Process Automation and Testing/QA. We provide fast, reliable, and friendly technical support to our Lending customers through swift and correct resolution of submitted tickets and the monitoring of alerts 24/7.
Responsibilities
Conduct research and preparation of reference material
Serve on teams and task groups for projects/initiatives within the business unit and/or across the organization concerning new automated systems, products and/or services
Develop and administer online reference material, instructions and communications
Maintain documentation library to ensure currency of processes
Identify, communicate and resolve technical, tactical and operational project issues and risks
Analyze, research and resolve problems and discrepancies related to member accounts/loans
Ensure software/systems meet regulatory and procedural requirements
Research, develop and recommend enhancements to improve operational processes and procedures
Identify and detect errors/omissions; resolve or arrange for the resolution
Serve as subject matter expert regarding business functions, systems, policies and/or procedures
Work with other business units to resolve systems and equipment issues
Perform research for process improvements
Recommend corrective action when discrepancies
Perform other duties as assigned
Qualifications
Must be pursuing a degree from an accredited college/university with a focus in Information Technology, Computer Science, Engineering, Data Science, Computer Programming, Math, Physics or other related fields.
Effective interpersonal, verbal, and written communication skills
Effective research, analytical, and problem solving skills
Effective skill maintaining accuracy with attention to detail and meeting deadlines
Ability to exercise initiative and good judgment to make sound decisions
Ability to adapt to new technologies
Ability to provide exceptional customer service
Effective word processing and spreadsheet software skills
Effective organizational, planning and time management skills
Ability to work independently and in a team environment
Desired - Communication with impact and be committed to self-development
Desired - exposure to SQL, VB.net, AutoIT, C#, Java, JavaScript, SharePoint, PEGA, and/or similar
About Us
You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
• Military Times 2022 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2022 The Best Employers for New Grads
• Fortune Best Workplaces for Women
• Fortune 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 19067