Job Information
Navy Federal Credit Union Operations Strategist II (Underwriting) in Vienna, Virginia
Overview
To organize, facilitate, and coordinate small to large scope initiatives from inception through implementation. Work with stakeholders to plan, measure, deploy action plans and resources to improve operational processes, procedures, standards and deliver solutions, reports, and presentations to business partners and leadership. Develop business cases and operations roadmaps, sourcing and building key industry partnerships, detailing competitive analysis and industry models.
Responsibilities
Develop, plan and deliver solutions to drive the NFCU strategies ensuring processes, systems, operations, quality assessments and service standards are targeted to support superior objectives
Provide strategic analysis and recommendations to assist key decisions made by senior leadership regarding technology, financial market trends, by identifying departments strengths, weaknesses, opportunities and threats
Assist in leading project teams on complex initiatives of significant business risk and impact across the organization
Lead and coordinate the planning, scheduling, budgeting, and resourcing of projects to scope, identify risk exposure and remediation of non-compliance to standards
Prepare and deliver moderately complex project plans, proposals, schedules, communications, and resource impacts and staff requirements
Develop, analyze, and provide operational dashboards with project progress, resource allocation, and communication status
Facilitate regular project reviews to assess business alignment and identify areas for improvement. Make recommendations for improvement to departmental leadership
Lead benchmarking standards research including measuring goals against performance, continuous improvement, and potential use of industry-leading vendors
Review processes/programs/services for all functional and operational areas to identify, capture, analyze, assess and recommend improvements to respond to services/or operation/or member service areas without clear practice or precedent
Identify and collaborate with various levels of staff to accomplish all tasks/assignments and recommend and execute moderately complex process improvements
Schedule and perform as-needed operations audits noting procedural and other operational deficiencies or vulnerabilities
As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve moderately complex operation strategies for the branch
Monitor key performance indicators, determine gaps in performance metrics, and recommend /execute change management techniques for efficiency/quality improvements to moderately complex processes
Partner with business units to determine benchmarking targets to ensure effective processes are in place, including proactive and reactive initiatives review of assignments, quality assurance, and cross-servicing of operations and services
Provide strategic direction to ensure initiatives are communicated and implemented for all functional and operational business units
Set and implement operational objectives and goals that align with division, department and corporate strategies
Provide results of and develop recommendations based on analysis and research of trends in support of projects and initiatives
Promote and educate on the change management required for implementation of solutions and define and track measures of success for ensuring new solutions are embraced
Identify moderately complex operational, training, and service/products goals and create opportunities to join forces across the organization
Ensure consistent, appropriate and fluid communication across the organization
Perform other duties as assigned
Qualifications
Advanced knowledge of project/process improvement/change management methodologies
Experience in using Agile methodologies/principles (Scrum, XP, Lean etc.)
Significant experience in using Change Management tools such as: change impact analysis, change readiness assessment, stakeholder assessment and alignment, communications and training, content design/development
Advanced in the use of PCs and software applications.
Ability to manage multiple activities simultaneously and achieve desired results
Knowledge of NFCU operations, processes and procedures
Working knowledge of Navy Federal policies, procedures, instructions, automated systems software and NCUA policies, instructions and regulations
Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
Advanced research, analytical, and problem solving skills
Advanced verbal, written and interpersonal communication skills to include present findings and conclusions
Advanced organizational, and planning and time management skills
Advanced skill interpreting, applying and explaining written and oral regulations, instructions, operations, products, procedures.
Bachelor's degree in Business Administration, Management, or related field or equivalent combination of education, training and experience
Desired Qualifications
Knowledge of NFCU operations, processes and procedures
Working knowledge of Navy Federal policies, procedures, instructions, automated systems software and NCUA policies, instructions and regulations
Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
Proven experience in Underwriting operations and processes and/or other related, applicable REL experience
Hours: Monday - Friday, 8:00AM - 4:30PM
Locations: 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 820 Follin Ln. Vienna, Virginia 22180 | 141 Security Drive Winchester, VA 22602
About Us
You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
• Military Times 2022 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2022 The Best Employers for New Grads
• Fortune Best Workplaces for Women
• Fortune 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 19088-OTHLOC-300000025804595