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ALTA IT Services is a wholly owned subsidiary of System One, a leading provider of specialized workforce solutions and integrated services. ALTA is an established leader in IT Staffing and Services, for both government and commercial enterprises across the United States, specializing in Program & Project Management, Application Development, Cybersecurity, Data & Advanced Analytics, and Agile Transformation Services.

Process Improvement Analyst

Hybrid in Vienna, VA

Contract

Key skills:

• Obtains and leverages quantitative and qualitative data, while performing process analysis to identify waste removal opportunities, in an effort to recommend solutions and promote data driven decisions

• Conduct impact analysis, process mapping, and identification of non-value add processes, to formulate optimal recommendations

• Assists/collaborates with the functional areas to develop and maintain performance measurement, methods, methods and targets

• Actively participate and contribute to the implementation of the business unit’s strategic plan that supports and aligns with corporate and departmental goals.

• Identify and define project scope, stakeholders, resources, and constraints to ensure effective execution and recommendations.

• Collaborate with various levels of staff on projects to optimize work processes with measurable impacts.

• Analyze processes and workflows to understand value chain, input/output, to improve or automate business performance.

Description

Analyze, determine, coordinate, and implement continuous process improvements (CPI) to achieve end-to-end business optimization of complex business processes and systems. Research internal processes and capabilities to improve Return on Investment (ROI), enhance the effectiveness of the business and/or services and react effectively to business needs with considerable latitude for discretion. Provide guidance and advice to management on the most efficient use of resources to obtain positive and measurable results. Perform complex process improvement functions under minimal supervision. Lead complex/difficult tasks with advanced analysis and considerable impact, latitude, and scope.

Responsibilities

•Utilize business process reengineering (BPR) techniques, model business processes, and conduct data analysis to examine end-to-end business processes to improve efficiency and operations

•Provide follow-up to monitor the progress of planned improvement implementation to assure timely action, support and achieved expected benefits

•Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets

•Obtain and analyze quantitative and qualitative data of business processes to determine solutions and promote data driven decisions

•Research and evaluate opportunities related to process flow variance deficiencies

•Develop and implement processes and procedures to ensure correct recording of actual labor times

•Coordinate with related departments and functions to assure appropriate information flow and understanding of overall process improvement direction

•Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance

•Leverage best practices gained through process improvement activities to other activities which would benefit from implementation

•Anticipate internal and/or external business challenges including regulatory; recommend process, product or service enhancements

•Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output Provide guidance and advice to management on the most effective and efficient use of resources to obtain measurable process improvements

•Ensure the implementation of new and enhanced processes

•Ensure business unit awareness of Navy Federal products, services, marketing, promotions, policies and procedures

•Identify and assess business strategies and opportunities; develop appropriate analytical approaches

•Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements

Qualifications

•Advanced knowledge of process mapping/modeling and business process reengineering

•Significant experience in leading teams in business process improvement initiatives

•Significant experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools

•Advanced knowledge of market trends, business strategies and technology and their interrelationships

•Significant experience in working effectively with diverse internal and external contacts

•Lean Six Sigma certification (L6-S) or the equivalent combination of training, education, and experience

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.