American Family Insurance - Corporate Consumer Insights Consultant – Auto in Afghanistan
At American Family Insurance, we believe people are an organization’s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we’re committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers’ dreams in ways never imagined.
American Family Insurance is driven by our customers and employees. That’s why we provide more than just a job – we provide opportunity. Whether you’re already part of our team in search of a new challenge or new to our company and ready for what’s next, you’re in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.
R24342 Consumer Insights Consultant – Auto (Open)
Compensation may vary based on the job level and your geographic work location.
Job Family Summary
Defines and delivers industry leading consumer insights for new product development across the Enterprise. Serving as a strategic partner for the Center of Excellence (COE), informing consumer centered design and ensuring a seamless customer experience across channels and touchpoints. Accountable for and delivers key business driving metrics.
Job Level Summary
Requires specialized depth and breadth of expertise in consumer, innovation and new product development insights
Leads others to solve complex problems
Works independently, with guidance in only the most complex situations
May lead cross functional teams or projects
Requires strong business acumen
Leads consumer research to reimagine the future of insurance products (specifically the auto line of business), inform the development of strategic roadmaps and align strategies across operating companies
Owns and drives the long-term vision and strategy for insights driving the end-to-end customer experience based on external trends, business strategy/objectives, and target customer needs
Frames, structures, and scopes complex business and customer challenges
Uses customer/consumer data and insights, competitor activity, and market trends to guide strategic planning and enable competitive advantage
Evaluates and develops perspective on transformational customer acquisition, retention, and satisfaction opportunities across the organization
Defines, monitors, and champions customer experience metrics, key drivers of, and return on experience and insights investments
Collaborates with all levels of leadership and management in order to align priorities and develop a collaborative roadmap for complex and large-scale strategic initiatives across all functional areas of the organization
Partners with product lines, marketing, corporate strategy, and enterprise partners to drive strategic alignment
Drives consumer influence across the enterprise, proactively reaching across the aisles
Specialized Knowledge and Skills Requirements
Demonstrated experience providing customer-driven solutions, support or service
Demonstrated proficiency designing survey questionnaires and developing discussion guides that meet learning objectives while minimizing respondent bias
Proven ability to design learning plans that prescribe research and analytical approaches required to answer business questions
Demonstrated experience interpreting data analyzed with a variety of statistical tests and modeling approaches
Demonstrated ability outlining data analysis needs to suppliers and analytics partners
Ability to identify data needed to answer business questions as well as synthesize findings across multiple data sources to form both evidence-based conclusions and generate additional hypotheses
Demonstrated ability to create research reports that tie evidence-based conclusions directly back to learning objectives through effective data visualizations and coherent storytelling techniques
Demonstrated experience managing multiple complex projects with multiple stakeholders
Exceptional verbal and written communication skills
Demonstrated ability to collaborate with, challenge, and influence business partners
Able to define and propose solutions to complex business problems
Demonstrated proficient skill in quantitative and qualitative research design.
- This position requires travel up to 10% of the time
Preferred Knowledge & Skills
MBA or Master’s degree in Statistics, Sociology or related field
Minimum 3 years background in consumer research
Additional Job Information:
- This position is open to remote workers (anywhere in the US)
When you work at American Family you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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At American Family Insurance, we know how hard our customers and employees work to achieve their dreams. That’s why, for over 90 years, we’ve made it our mission to protect those dreams. It’s all part of who we are and who we’ll always be – innovative, caring, agile, trustworthy, transparent and passionate. We’re a strong, forward-looking company and a proven leader in our industry. And if you’re looking to make a difference, we’re looking for you.
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