Job Information
IHG Laundry Supervisor - Housekeeping - InterContinental® Dubai Festival City in United Arab Emirates
Do you see yourself as a Laundry Supervisor for InterContinental® Hotel Dubai Festival City?
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.
A little taste of your day-to-day
Oversees the implementation of linen room standards and procedures.
Opens and closes the shift and ensures effective shift hand over.
Distributes and collects keys.
Manages all incoming and outgoing calls to Linen Department
Solves employee grievances.
Directs task allocations and changes according to volume and peak periods.
Performs quality inspections.
Liaises with Housekeeping for guest and hotel requirements.
Ensures staff uniforms and hotel linen are processed and delivered in a timely manner.
Ensures consistency within the department.
Completes stock-takes as required.
Conducts shift briefings to ensure hotel activities and operational requirements are known.
Leads employee engagement activities.
Recommended changes to these standards and training needs on an ongoing basis
Maintain a current and thorough knowledge of all laundry systems.
Management of all incoming and outgoing calls to Laundry Department.
Make sure the room linen is in good shape and spotless.
Prioritize VIP or difficult guests.
Ensure laundry valet is processed and delivered in a timely manner.
Coordinate special projects (e.g. equipment routine service; stock inventories)
Manage all special requests made by guests.
Ensure you have complete knowledge of room types, layouts and facilities and the location of these.
Supervise laundry storage areas.
Maintain adequate stock levels.
Conduct inventories.
Works with superior in the preparation and management of the department’s budget and is aware of financial targets.
Recycles where-ever possible and enforces cost-saving measures to staff.
Builds and maintains positive relationships with all internal customers and guests to anticipate their needs.
Take action to address these needs to exceed their expectations.
Creates a positive hotel image in every interaction with internal and external customers.
Adheres to hotel brand standards.
Maintains a high level of product and service knowledge to explain and sell services and facilities to guests.
Assists guests and escorts them to locations within the hotel at their request.
Maintains knowledge of special programs and events in the hotel to recognize and respond to guests needs.
Maintains current Hotel information to be able to provide information to guests.
Work effectively with customers and colleagues from different viewpoints, cultures, and countries
Work to understand and consider
the global nature of the business.
Manage outsourced laundry.
Manage uniforms and ensure they are up to standard.
What we need from you
Good level of spoken/written English
Flexibility in shifts & tasks
Cares for the employees
Attention to details.
Knowledge about budget (PNL)
Minimum one year of experience in a similar environment (5* Hotel)
What you can expect from us
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.
Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.