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DHL Express, Inc. Retail Supervisor in Bangladesh

Overall

Role Purpose:

Lead a team in retail outlet to ensure that all

retail outlets are running smoothly and efficiently and provide coaching and

training to all Retail Outlet Officers to enhance their product knowledge and

provide quality service.

 

Main Accountabilities:

Accountabilities:Adhere

to country and Company standards and agreed the operational procedures with all

department to enhance the qualities of retail outletsPlan

and lead the staff to provide efficient and effective quality service to both

account and cash customersManage

and deliver customer-focused service in all retail outletsExplore

and exploit new business and from existing retail outletsEnsure

all retail outlets are efficient in their operation and provide quality service

at all timesProvide

support and meticulous coordination with Marketing to launch promotion program

and process Direct  Marketing Redemption

in retail outlets People

– Management:Develop

a culture of quality, service excellence (for internal customers), flexibility

and cost consciousnessIdentify

training needs and career development opportunities to drive a high performance

teamDevelop

KPIs with team members and monitor individual performance

Skills /

Qualifications:

Experience:5 years' relevant experience, preferably in

logistics / transportation industry or multinational companiesEducational Qualifications:Degree in Business Administration or related

disciplinesLanguage RequirementsEnglish-Fluent (written and spoken)Local language (where applicable)- Spoke

(written and spoken where applicable)

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