Shire Jobs

The Renewal Consultant is responsible for driving each stage of the account renewal process from strategy development to contract signature, for a territory of Canada managed accounts. This individual will work closely with Sales and Customer Success to maximize the opportunity within assigned customer accounts. They will also work cross-functionally with Product, Operations and Finance to find ways to streamline the overall renewal process and strategy of the business. The Renewal Consultant will be expected to be able to identify key trends related to retention rates and commercial terms by product, industry and team to help the business improve retention rates and address risk areas holistically.

Responsibilities:

• Responsible for customer renewal outcomes, with a goal to achieve and exceed the quarterly renewal target and minimize churn

• Develop and execute on individual renewal strategies for a territory of accounts, with the goal of maximizing growth, commercial terms, and timeliness

• Ensure accuracy and consistent maintenance of a high volume of client data

• Work with our Sales Operations team to generate quotes and commercial contracts with accuracy

• Own the critical path of a renewal transaction to create action and urgency in closing renewals timely and accurately

• Negotiate complex commercial terms to maximize both client value and Numerator's financial outcomes

• Identify and deliver to our Sales Directors leads for up-sells for additional products or additional usage

• Escalate customer issues to Customer Success as they arise to ensure resolution and customer satisfaction

• Monitor overall account health and satisfaction and proactively engage internal teams to ensure that satisfaction remains high

• Identify key trends related to the renewal process and client feedback to help the business improve retention rates, address common risk factors, and scale success

• Bachelor's degree or equivalent experience

• 2-4 years of experience supporting the renewals process of a sales organization in the SaaS industry or related complex organization

• Advanced skills in MS Office (Word, Excel, PowerPoint)

• Salesforce experience a plus

• Demonstrated ability to work in a team-oriented, collaborative environment and ability to develop relationships across a wide variety of roles within an account

• Strong work ethic, attention to detail and ability to work independently

• Excellent organizational skills and attention to detail; ability to manage multiple priorities and tasks simultaneously

• Can operate in an ever-changing environment and work within tight deadlines

• Ability to travel up to 10%

• Ability to come into our Mississauga office at least once per week

What we offer you:

• An inclusive and collaborative company culture

• An opportunity to have an impact on our growing teams and organization

• Market competitive total compensation package

• Volunteer time off and charitable donation matching

• Strong support for career growth, including mentorship programs, leadership training, access to conferences and employee resources groups

If this sounds like something you would like to be part of, we’d love for you to apply! Don't worry if you think that you don't meet all the qualifications here, the tools, technology, and methodologies we use are constantly changing and we value talent and interest over specific experience.