Shire Jobs

What’s the job?

As Front Office Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

You'll report to the Front Office Supervisor.

Your day-to-day:

• Be the warm welcome that kicks off a memorable guest experience!

• Support the Front Office Supervisors in all required tasks.

• Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone.

• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.

• Handle cash and credit transactions.

• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.

• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.

• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.

• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.

• Take pride in your appearance and place as a brand ambassador.

• Always know what events and activities are on the day’s schedule.

What we need from you:

• Bachelor’s degree in hospitality or related field.

• 2+ years’ experience working in Front Office department.

• Must be fluent in local language and English, additional languages will be highly valuable.

• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

What to expect from us:

• Discounted international room rates.

• Room for professional growth in one of the largest hospitality companies.

• Training programmes and access to IHG’s training tool.

• Uniform and laundry service.

• Meals whilst on duty.

• Cool work environment and lots of fun!

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.