Job Information
RELX INC Renewals Specialist in France
How would you like to play a pivotal role in optimi s ing our renewals process, directly impacting customer satisfaction and our company’s growth ?
Are you interested in leveraging technology and data analysis to drive improvements, while working closely with diverse teams and learning from their expertise ?
About our Team
E lsevier Health applies innovation, facilitates insights, and helps drive more informed decision-making for our customers across global health. We support health providers by providing accessible, trusted evidence-based information; prepare more medical and nursing students with effective tools and resources; provide insights that help clinicians improve patient outcomes; and supports a more personali s ed and locali s ed healthcare experience. All for the benefit of every patient.
A bout the Role
Elsevier is seeking a Renewals Specialist. In this role, you will support Account Managers and Customer Success Managers in r enewing existing contracts with our customers . Your responsibilities will extend beyond renewals; you’ll be instrumental in driving process improvement initiatives, implementing change management strategies, and ensuring data-driven decision-making. Additionally, you’ll play a key role in maintaining process compliance across our organi s ation. Join our team and contribute to the growth and stability of our business!”
Responsibilities
Evaluating the existing renewals process, identifying any bottlenecks or inefficiencies, and leveraging technology and automation tools to streamline the renewals workflow.
Focusing on creating a seamless and positive experience for customers during the renewals process, simplifying the steps they need to take, providing clear instructions, and offering assistance when needed.
Implementing changes, monitoring the process closely to assess its effectiveness, gathering feedback from customers and team members, and making further adjustments as needed.
Tracking key performance indicators (KPIs) related to renewals and analy s ing data to identify trends and patterns.
Working closely with Account Managers and Customer Success Managers to understand customer needs, identifying additional products or services that may benefit the customer, developing compelling value propositions for upsell and cross-sell opportunities, and coordinating with the sales team to execute these strategies.
Requirements
5+ years of experience in renewals management, sales operations, or a related role.
Strong understanding of subscription-based business models and Healthcare industry trends.
Bachelor level education. Master’s level education is a plus.
Strong communication and interpersonal skills, with the ability to build relationship, navigate conflict and foster honest dialog.
Ability to prioritise and to successfully manage multiple projects/initiatives.
Ability to work in a matrix environment is required .
Ability to interpret and communicate complex business data.
P rior experience in the use of SalesForce
This role requires limited travels to internal events and trainings.
Proficiency in English is a mandatory requirement for this position. Additional languages are a plus.
Work in a way that works for you
W e promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
W orking for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Generous holiday allowance with the option to buy additional days
Health screening, eye care vouchers and private medical benefits
Wellbeing programs
Life assurance
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Electric Vehicle Scheme
Optional Dental Insurance
Maternity, paternity and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
RECARES days, giving you time to support the charities and causes that matter to you
Access to employee resource groups with dedicated time to volunteer
Access to extensive learning and development resources
Access to employee discounts scheme via Perks at Work
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .
RELX is a global provider of information and analytics for professional and business customers across industries.
We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.
In short, we enable our customers to make better decisions, get better results and be more productive.