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About the team

The Solutions Engineering team serves as the primary technical resource and internal advocate for all Customers at HashiCorp. Through consultative collaboration, we identify our Customers’ challenges and business requirements, leveraging our product expertise to propose solutions that meet their needs. As trusted technical advisors, we work closely with our Customers to help them achieve their target outcomes and realize the full value of the HashiCorp solutions they’ve implemented.

What you’ll do (responsibilities)

As a Sr. Solutions Engineer at HashiCorp, you will partner closely with one or more Sales Executives and support the entire Customer journey. This includes pipeline creation, achieving technical wins, onboarding, leading consumption, and ensuring successful renewals. Your expertise and guidance will be crucial in helping Customers unlock the full potential of our solutions and achieve their desired business outcomes. In this role you will be expected to:

• Serve as Trusted Advisor: You will act as a trusted advisor to aligned accounts, technical teams, and business stakeholders throughout the customer lifecycle.

• Demonstrate solid communication skills by successfully presenting, leading technical sessions, and workshops to guide decisions.

• Help customers: Create technical solutions that focus on their business goals and encourage them to use and grow with our products.

• Prove Business Value: You will demonstrate the business value of HashiCorp solutions in solving the customer’s business problems and guiding their target outcomes.

• Contribute to Customer Success: You will regularly participate in activities such as customer QBRs, cadence calls, customer office hours, and advanced roadmap sessions.

• Drive Expansion and Adoption: You will seek to drive expansion within current product lines and promote the adoption of multi-product integrated solutions.

• Work with Different Teams: You will collaborate with groups such as Solutions Architecture, Customer Success, Professional Services, Product Management, and Engineering. Your role is to support our customers' success at every step.

• Give Expert Advice: You will provide expert advice on DevOps. Share your expertise in infrastructure, cloud services, IT operations, security, and software development.

• Maintain Technology Expertise: You will establish and maintain a deep awareness of the HashiCorp portfolio, the partner ecosystem, and the competitive landscape.

What you’ll need (minimum qualifications)

• Experience: 5+ years in a Technical Pre-Sales or Sales Engineering role, or equivalent experience - practitioners are appreciated as well.

• Technical Expertise: Should be skilled in DevOps, IT operations, security, and cloud computing. Needs to know about microservices, containers, and scheduling platforms.

• Customer Collaboration: Proven experience with implementing software products or solutions in large and dynamic enterprise companies.

• Communication Skills: Exemplary verbal and written communication skills, with the ability to successfully convey complex technical concepts to diverse audiences.

• Problem-Solving Skills: Demonstrated ability to examine complex technical problems and develop innovative solutions.

• Collaboration: Experience working well in a highly dynamic team environment that focuses on providing above industry standard customer service. Proven ability to work cross-functionally with teams such as Product Management, Engineering, and Customer Success.

• Travel: Ability to travel as needed, with domestic and occasional international travel required.

What's nice to have (preferred qualifications)

• Knowledge of HashiCorp Tools: Knowledge of, and experience with, any of the tools in the HashiCorp portfolio.

• Technical Certifications: Relevant technical certifications (e.g., AWS, Azure, Google Cloud, DevOps) are a plus.

Education: Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent applicable experience.

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