Shire Jobs

Company info:

Support Services Group is a multinational company with more than 20 years of experience in the service sector. We have over 25 customer service centers worldwide. Three of these are located in Hungary: in Budapest, Szekszárd, and Balatonboglár. Currently, we have more than 250 colleagues, but we are continuously expanding. Our partners come from a variety of sectors, including the automotive industry, commerce, insurance, energy, banking, streaming services, and more.During your daily work, you can expect the following tasks:

On this project, after the training period, you will be equipped with all the necessary knowledge to assist the customers of one of the world's largest streaming service providers.

• Handling and administering incoming calls and chats from customers through a ticketing system.

• Engaging with clients in a friendly and professional manner while actively listening to their concerns.

• Offering support and solutions to customers in accordance with the company's customer service policies.

  You are an ideal candidate if:

• You speak Hebrew at an advanced level (C1) and English at an intermediate level (B2).

• You communicate well and correctly both verbally and in writing. (Experience in Customer Service is an advantage.)

• You are flexible with shifts and are looking for a full-time job (including evening and weekend work).

• You have at least a high school diploma.

• You have confident computer skills.

• You perform your work conscientiously and precisely.

• For foreign nationals, possession of a Residence permit or Student visa is a must.

  What we offer:

FLEXIBLE WORKPLACE:

Our company has a solid foundation that you can rely on! Our experienced leadership team ensures that you feel good and satisfied.

• We offer registered and long-term employment opportunities.

• We strive to add color to everyday life with quarterly company events and team-building activities.

Compensation:

• In addition to your base salary, you will receive performance-based incentives.

• There are shift allowances for evening and weekend work.

• We provide a selectable cafeteria plan from your first day of entry.

• We greatly value your loyalty: after the first 3 months, we supplement your monthly salary with an extra bonus.

HOME OFFICE:

Looking for an opportunity to work from home? This might be the right job for you.

• You can work 100% from the comfort of your own home, but you also have the option to work in our office in the 13th district of Budapest.

EDUCATION & PROFESSIONAL GROWTH:

• We and our partner support your professional preparation and onboarding necessary for the job.

• Our online learning platform is available to you both in English and in Hungarian.

• Our experienced leadership team ensures that you feel good and satisfied.

  Nice to have:

• Experience in Customer Service is an advantage.

  Workplace extras

• Corporate events

• Bicycle storage

• Dog friendly

• Free coffee, soft drinks