Shire Jobs

Main Tasks

• Perform Sales and Delivery Order Management tasks

• Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking

• Support Credit Management, Billing and Accounts Receivable Follow-up

• Manage Master Data maintenance process to ensure effective order management

• Handle customer complaints via Non-conformance Management (NCM) system

• Actively communicate status, investigation results, corrective actions to customer

• Support implementation of business rules related to customer order management process

• Provide order status report and track customer orders, transactional report creation & circulation and timely following up for documentation

• Contribute to further development of customer care organization in Asia Pacific, fostering a culture of customer focus in the team

• Capture market intelligence from daily interactions with customers & share with the business as appropriate

Personal Competencies:

• Demonstrate Customer Focus

• Collaborate for Achievement

• Communicate Effectively

Functional / Technical Competencies:

• Well versed with SAP OTC processes

• Good understanding of the products / services of relevant business segments

• Good knowledge of the business processes

• Service Excellence Competencies